Gabriella Eliante
Phoenix
Summary
Detail-oriented and goal-driven professional with over 3 years of experience in high-volume customer service and account management environments. Demonstrated strength in problem resolution, compliance adherence, and cross-functional collaboration. Skilled in navigating complex systems, managing case-based workflows, and supporting financial and operational controls.
Overview
6
6
years of professional experience
Work History
Server
Brunch Problems
Phoenix
01.2023 - Current
- Managed large guest volumes while maintaining excellent service and attention to detail.
- Prioritized and responded to multiple guest requests in a fast-paced environment.
- Supported bar restocking and cleanliness, ensuring readiness and safety compliance.
Server
Brunch House
Phoenix
01.2022 - 01.2023
- Managed payment transactions with accuracy and speed.
- Assisted with event setup and service delivery for high-capacity dining areas.
- Handled customer concerns professionally and resolved issues to improve guest satisfaction.
Customer Service Representative
Grainger
Phoenix
01.2020 - 01.2022
- Handled high-volume inbound calls, resolving account issues and maintaining customer satisfaction.
- Performed data entry using multiple internal systems for order placement, returns, and pricing adjustments.
- Collaborated cross-functionally with sales teams to resolve customer discrepancies and implement solutions.
- Ensured compliance with internal policies and industry regulations for returns, credits, and account changes.
- Applied sound judgment to troubleshoot and resolve billing or product-related inquiries.
Education
High School Diploma -
Mountain Point High School
Phoenix, AZSkills
- Account Research & Maintenance
- Problem Resolution
- Compliance Adherence
- Data Entry & Case Management
- Customer Service Excellence
- Process Improvement
- Time Management
- Detail Orientation
- Critical Thinking
- Team Collaboration
- CRM Platforms
- Multi-System Navigation
- Microsoft Office Suite
- Internet-Based Applications
- Adaptability
- Decision Making
- Written Communication
- Risk Awareness
- Customer-Centric Mindset
Timeline
Server
Brunch Problems
01.2023 - Current
Server
Brunch House
01.2022 - 01.2023
Customer Service Representative
Grainger
01.2020 - 01.2022
High School Diploma -
Mountain Point High School
Similar Profiles
ALEXIS POPICKALEXIS POPICK
Marketing Intern at BEYOND THE PROBLEMS INTERNSHIPMarketing Intern at BEYOND THE PROBLEMS INTERNSHIP
Jemy ZambranoJemy Zambrano
Server Supervisor/Bouncer/Bartender at Champagne ProblemsServer Supervisor/Bouncer/Bartender at Champagne Problems
Hasna SaifHasna Saif
Programming at To Solve Complex Problems in Technology.Programming at To Solve Complex Problems in Technology.
Fernanda C. Canez B.Fernanda C. Canez B.
Certified Ophthalmology Assistant/Scribe at Tozer Lee Eye CenterCertified Ophthalmology Assistant/Scribe at Tozer Lee Eye Center
Grace GagnonGrace Gagnon
Speech-Language Pathologist Assistant at Educational Therapy ServicesSpeech-Language Pathologist Assistant at Educational Therapy Services