Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabrielle Dasko

Goodyear

Summary

Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet line of business goals. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Adept in active listening, interpersonal skills, and excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Trust and Safety Investigator

Uber Technologies Inc.
05.2024 - Current
  • Handled a high volume caseload of urgent and critical incident types
  • Provided thorough, detailed investigations using various support platforms (email, chat, phone) to develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
  • Exhibited professionalism and excellent interpersonal skills while providing exceptional customer service
  • Applied critical thinking, empathy, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns
  • Utilized multiple knowledge bases and contact management systems
  • Contacted, interviewed, and obtained statements from reporting parties, witnesses and accused parties to secure vital information
  • Ensured the swift, accurate, and complete handling of cases while adhering to stringent service level and quality expectations
  • Used emotional intelligence and empathy in all communications
  • Collaborator in a specialized team that handles all safety incidents for new verticals and product types for new launches at Uber that require unique logic to properly resolve and investigate safety incidents including but not limited to Uber for Business (U4B), Uber Health, Postmates, and Teens

Trust and Safety Specialist

Uber Technologies, Inc.
07.2023 - 05.2024
  • Managed a high volume, live queue of sensitive incidents and accidents that were often urgent or critical in nature and may have involved explicit photos and/or verbal statements
  • Conducted thorough phone interviews with reporting parties utilizing empathy to gather all pertinent information
  • Documented statements from witnesses efficiently through phone conversation
  • Utilized applicable knowledge base and additional resources to ensure safety incidents and accidents are organized/ documented meticulously for Trust & Safety Investigators
  • Utilized critical thinking, emotional intelligence, and innovative problem-solving abilities to address delicate situations and serious safety concerns
  • Participated in organized committees and volunteer activities, demonstrating an ability to work collaboratively and effectively
  • Maintained 100% quality score for over 31 weeks
  • Experience and understanding of internal systems such as BlissNxt, Jira, Investigations Workbench, Salesforce, Safety Lens, Chronicle, and WOK

Anti-Money Laundering Analyst

AML Right Source
08.2022 - 02.2023
  • Performed transaction monitoring of assigned accounts to assess potential suspicious or unusual financial activity to ensure compliance with regulatory and operational policies
  • Identified data anomalies and red flags for money laundering, terrorist financing, fraud, and sanctions violations
  • Created written reports of recommendations and conclusions for second level review by AMLRS and client-led quality control teams
  • Extensive knowledge of all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i. e. Bank Secrecy Act, USA PATRIOT Act, etc. ), as well as adhering to company policies and procedures and client requirements
  • Exceeded production and quality standards for completing assignments

Hotline Caseworker

Arapahoe County Government
06.2020 - 04.2022
  • Provided support, crisis counseling, and intervention services in emergency situations while remaining objective in handling each case, especially when children and families were in high-stress situations
  • Documented all relevant information by utilizing expanded screening questioning along with providing community resources, connecting families with appropriate services
  • Worked effectively in a fast-paced environment
  • Received all intake referrals to Department for child abuse/neglect, adult abuse/neglect/exploitation, youth services, and any related crisis
  • Answered incoming urgent and crisis calls to gather all necessary information to make initial assessment of case, identified/ assessed level of severity and any safety issues present, and identified any further information needed to arrive at case disposition
  • Attended RED Teams to determine case disposition
  • Processed police and school reports received
  • Conducted comprehensive record checks on all reports received and maintained a high level of confidentiality
  • Demonstrated extensive computer capabilities with knowledge of state and country systems including Trails, CBMS, and Colorado Courts

Education

Bachelor of Science - Psychology/ Criminology

Colorado State University- Pueblo
12.2020

Associate of Arts - Psychology

Trinidad State Junior College
05.2017

High School Diploma -

Primero Junior-Senior High School
05.2016

Skills

  • Organizational Skills
  • Patience
  • Computer Skills, MS Office
  • Detail-Oriented
  • Time Management
  • Quality Assurance
  • Flexible and Adaptable
  • Information Gathering, Documentation
  • Crisis Situations Active Listening, De-Escalation Techniques
  • Integrity
  • Problem-Solving Abilities

Accomplishments

  • Recognition From Leadership in February for 0 skips
  • November #DoTheRightThing Winner
  • Golden Mic Winner week of 1/29 & 2/5
  • December Skip Rate Winner
  • February Skip Rate & #DoTheRightThing Winner
  • March #DoTheRightThing Winner
  • Part of the team that handled the launch of autonomous vehicle support at Uber
  • June 2025 CST Xtra Award Winner

Timeline

Trust and Safety Investigator

Uber Technologies Inc.
05.2024 - Current

Trust and Safety Specialist

Uber Technologies, Inc.
07.2023 - 05.2024

Anti-Money Laundering Analyst

AML Right Source
08.2022 - 02.2023

Hotline Caseworker

Arapahoe County Government
06.2020 - 04.2022

Associate of Arts - Psychology

Trinidad State Junior College

High School Diploma -

Primero Junior-Senior High School

Bachelor of Science - Psychology/ Criminology

Colorado State University- Pueblo

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Gabrielle Dasko