Gabrielle Gonzales
Flagstaff
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Escalante Communtiy Center
01.2024 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Summer Camp Counselor
Escalante Community Center
05.2021 - Current
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
Kindergaten-5th Grade Staff
Escalante Community Center
09.2019 - Current
- Kept work areas clean, organized, and safe to promote efficiency and safety.
- Teach letters and pronunciation/sounds
- Established positive relationships with the children and other staff members .
- Lesson plan for students
- Leading educational games
- Teach letters and pronunciation/sounds
- Tutor with homework
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
High School Diploma -
Mcclintock High School
Tempe, AZ05.2024
Skills
- Compassionate Communication
- Activity Planning
- Problem-Solving Abilities
- Customer service
- First aid knowledge
- Listening skills
- Accurate money handling
- Strong communication
- Issue handling
- Team building expertise
- Heavy lifting
- Planning and organization
references
Frieda Robin (employer)
frieda_roben@tempe.gov
Ashley Chavis (employer
Ashley_Chavis@tempe.gov
Melissa Gomez (employer)
Melissa_Gomez@tempe.gov
Jennifer Gall (employer)
Jennifer_Gall@tempe.gov
Timeline
Front Desk Receptionist
Escalante Communtiy Center
01.2024 - Current
Summer Camp Counselor
Escalante Community Center
05.2021 - Current
Kindergaten-5th Grade Staff
Escalante Community Center
09.2019 - Current
High School Diploma -
Mcclintock High School
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