Gabrielle Hansen
Phoenix
Summary
Goal-oriented Enrollment Coordinator offering many years of industry experience. Disciplined leader with good judgment and communication skills and in-depth understanding of enrollments. Responsible, communicative, and dedicated to accurately and efficiently processing enrollment applications. Specialties include data entry, customer service, and promoting company initiatives.
Overview
7
7
years of professional experience
Work History
Enrollment advisors
Carrington College
12.2024 - Current
- Facilitated enrollment process and program selection for prospective students, ensuring informed decisions.
- Supported applicants in completing documentation and forms, streamlining their application experience.
- Collaborated with faculty to provide accurate program information to students.
- Executed follow-up communications to enhance student engagement and provide ongoing support.
licensed property and casualty producer/agent
Usaa
03.2024 - 12.2024
- Identified and evaluated member needs to provide complete and accurate insurance advice and solutions, minimizing transfers and escalations.
- Applied knowledge of personal lines' insurance to assist members with quotes, binding new business, and managing policy and billing inquiries.
- Facilitated Property & Casualty member experience through effective handling of inbound and outbound communications.
- Maintain required Property & Casualty license and state registrations.
auto and fire claims adjuster
StateFarm
09.2022 - 01.2024
- Worked in a fast-paced call center environment, managing multiple customer inquiries.
- Helping customers and other company's/ insured with question on claims or etc
- Redirected customer inquiries to the appropriate departments for efficient resolution.
- Delivered exceptional customer service to all clients through effective communication.
- Assist with claim handling including arranging repairs, explain coverages, and answer any questions.
Customer Service Rep
Consumer Cellular
North Phoenix
05.2020 - 11.2020
- Handle incoming calls about troubleshooting, or inquiries about sales of phones or service.
- Translate tech-lingo into real world terms easily understood.
- Be patient and mindful to all members guiding them through any process.
Team lead/HR Recruiter
Target
Scottsdale
12.2019 - 05.2020
- Led team to ensure compliance with visual merchandising standards.
- Trained new staff on customer service best practices and operational procedures.
- Collaborated with management team to implement new work procedures or policies.
- Reviewed candidate applications and conducted phone interviews and screenings.
Team Leader
Forever 21
Glendale
09.2019 - 12.2019
- Led team in daily operations and ensured efficient workflow.
- Managed inventory levels and organized merchandise displays effectively.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School diploma - GED
Deer Valley High School
Glendale04-2019
Skills
- Critical Thinking
- Customer Service Skills
- Adapts to any situation quickly
- Communication
- Sympathetic to any situation
- Recruitment strategies
- Onboarding processes
- Customer relationship management
Timeline
Enrollment advisors
Carrington College
12.2024 - Current
licensed property and casualty producer/agent
Usaa
03.2024 - 12.2024
auto and fire claims adjuster
StateFarm
09.2022 - 01.2024
Customer Service Rep
Consumer Cellular
05.2020 - 11.2020
Team lead/HR Recruiter
Target
12.2019 - 05.2020
Team Leader
Forever 21
09.2019 - 12.2019
High School diploma - GED
Deer Valley High School