Gabrielle Shirk
Goodyear
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
20
20
years of professional experience
Work History
Health and Wellness Administrative Assistant
Fry's Food Stores
Tolleson
02.2022 - Current
- I provide administrative support to the applicable department and staff.
- Demonstrates our company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Provide day-to-day administrative support for applicable department and staff.
- Provide customer service that makes both internal and external customers feel welcome, confident, important and appreciated.
- Support regulatory compliance of all pharmacy locations at the direction of the corporate compliance department.
- Read and understand service agreements, invoices, legal documents, regulatory reports and purchasing documents.
- Read and understand operating statements, work accurately with numbers and recap information.
- Transcribe and/or compose letters, memos and reports.
- Produce and assemble materials/documents needed for meetings, training sessions, presentations and other day-to-day needs.
- Manage the maintenance of web resources, shared drive files, and other department resources.
- Maintain the departments orderly and professional appearance.
- Process department mail and distribute accordingly.
- Maintain communications between store managers, pharmacists, coordinators and districts.
- Work with applicable departments in maintaining associate record’s.
- Create reports/spreadsheet's.
- Supervise and coordinate events/activities.
- Provides reporting and follow-through for product recalls, contests, recaps, class recalls, etc.
- Coordinates expense account reconciliation.
- Provides assistance with budget maintenance.
- Coordinates logistics for meetings and travel for department associates.
- Provides backup support to Kroger Health Scheduling Admins.
Customer Service Manager
Fred Meyer
Sumner
08.2014 - 02.2022
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
Customer Service Assistant Manager
Fred Meyer
Covington
06.2005 - 08.2014
- Customer service, Ran the front end, made sure all cashiers received lunches and breaks, cashiered controlled all store money.
- Ordered supplies for the store.
- Wrote schedules to hours given based on sales.
- Resolved customer conflict.
- I was hired as a relief asst. manager and was promoted to asst. manager.
- I made a great deal of relationships with long standing customers.
Education
Diploma -
Puyallup high school
Puyallup, WASkills
- Microsoft Office
- Customer relationship management
- Budget maintenance
- Regulatory compliance
- Event coordination
- Time management
- Effective communication
- Conflict resolution
- Team collaboration
- Attention to detail
- Supervisory skills
- Multi-line telephone systems
- Microsoft
- Spreadsheet management
Timeline
Health and Wellness Administrative Assistant
Fry's Food Stores
02.2022 - Current
Customer Service Manager
Fred Meyer
08.2014 - 02.2022
Customer Service Assistant Manager
Fred Meyer
06.2005 - 08.2014
Diploma -
Puyallup high school