Gabrielle Thomas
Glendale
Summary
Dynamic operations leader with extensive experience in property management, excelling in productivity improvement and staff development. Proven track record in enhancing tenant relations and implementing safety management protocols. Adept at analyzing performance metrics to drive operational excellence and achieve strategic goals across multiple properties.
Overview
9
9
years of professional experience
Work History
Multi-Site Manager of Community Operations
Mark-Taylor Residential Inc.
Tempe, AZ
09.2024 - Current
- Oversaw daily operations across multiple multi-million-dollar residential and retail sites, ensuring pristine condition of interior and exterior spaces at all times, prepared detailed monthly reports for property owners, covering maintenance status, expenditures, and upcoming capital needs.
- Developed and implemented training programs for on-site staff to improve and maintain service delivery.
- Monitored property performance metrics to identify areas for operational improvement.
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
Manager of Community Operations
Mark-Taylor Residential Inc.
Phoenix, AZ
06.2023 - 09.2024
- Managed daily operations ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize resource allocation and enhance service delivery.
- Implemented training programs to improve team performance and customer service skills.
- Oversaw property maintenance activities, ensuring timely resolution of resident requests.
- Analyzed market trends to inform strategic planning and enhance occupancy rates.
Community Manager
Chamberlin and Associates
Chandler, AZ
02.2023 - 06.2023
- Developed and maintained community engagement strategies to foster user interaction.
- Coordinated and executed online events, enhancing participant experience and satisfaction.
- Monitored social media channels, responding promptly to inquiries and feedback.
- Analyzed community feedback to identify trends, informing content strategy improvements.
Corporate Consultant
Rise Equity
Scottsdale, AZ
08.2022 - 02.2023
- Analyzed corporate strategies to identify areas for operational improvement and efficiency gains.
- Developed comprehensive reports on market trends and competitive analysis to guide client decisions.
- Collaborated with cross-functional teams to implement solutions that enhance organizational performance.
- Facilitated workshops and training sessions to promote best practices in operational processes.
Assistant Manager
MEB Management
Phoenix, AZ
08.2017 - 08.2018
- Managed daily operations, ensuring adherence to company policies and procedures.
- Coordinated training programs for new employees, enhancing team productivity and performance.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Assisted in inventory management, maintaining optimal stock levels and reducing waste.
Leasing Consultant
Beztak
Phoenix, AZ
06.2016 - 03.2017
- Conducted property tours to showcase amenities and foster resident interest.
- Managed lease agreements, ensuring compliance with local regulations and policies.
- Collaborated with maintenance teams to address tenant concerns promptly and efficiently.
- Assisted in marketing strategies to enhance property visibility and attract prospective tenants.
Skills
- Safety management
- Operations management
- Productivity improvement
- Staff development
- Key performance indicators
- Corporate social responsibility
- Customer service-focused
- Tenant relations
- Staff management
- Asset management
- Vendor management
- Fair housing compliance
- Commercial property
Timeline
Multi-Site Manager of Community Operations
Mark-Taylor Residential Inc.
09.2024 - Current
Manager of Community Operations
Mark-Taylor Residential Inc.
06.2023 - 09.2024
Community Manager
Chamberlin and Associates
02.2023 - 06.2023
Corporate Consultant
Rise Equity
08.2022 - 02.2023
Assistant Manager
MEB Management
08.2017 - 08.2018
Leasing Consultant
Beztak
06.2016 - 03.2017