Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Viveros

Phoenix

Summary

Detail-oriented professional with a strong background in customer service. Experienced in efficiently processing returns and educating clients, ensuring high satisfaction levels through effective problem-solving and communication. Efficient Customer Returns Processor known for high productivity and ability to complete tasks swiftly. Possess specialized skills in return merchandise authorization, inventory management, and customer service. Excel in problem-solving, communication, and organizational abilities to enhance return processes and customer satisfaction. Committed to improving return operations through effective teamwork and process optimization.

Overview

2
2
years of professional experience

Work History

Customer Returns Processor

Amazon
Phoenix
09.2024 - 09.2025
  • Processed customer returns efficiently using Amazon's return management system.
  • Inspected returned items for damage and compliance with return policies.
  • Organized returned items for restocking or disposal based on company guidelines.
  • Maintained a clean and organized work area to ensure operational efficiency.
  • Assisted customers in troubleshooting problems with products they had purchased before authorizing a return request.
  • Handled in-store exchange requests, evaluating eligibility for exchange and directing customers to appropriate replacement products with similar price point and desired functionality.

Lash Technician

Self Employed Web
Phoenix
07.2023 - 08.2024
  • Applied eyelash extensions using safe and effective techniques for various styles.
  • Maintained a clean and organized workspace adhering to health and safety standards.
  • Educated clients on aftercare procedures for optimal lash longevity and health.
  • Built strong relationships with customers by providing exceptional customer service.
  • Kept records of all services rendered in order to track customer satisfaction levels.
  • Assisted receptionist by answering phones, scheduling appointments and collecting payments.

Education

High School Diploma -

Hope High School
7620 W. Lower Buckeye Rd. Ste. 104 Phoenix Arizona
03-2025

Skills

  • Customer service
  • Time management
  • Problem solving
  • Workplace safety
  • Product inspection
  • Warehouse operations
  • Effective communication
  • Communication skills
  • Reliability

Timeline

Customer Returns Processor

Amazon
09.2024 - 09.2025

Lash Technician

Self Employed Web
07.2023 - 08.2024

High School Diploma -

Hope High School
Gabrielle Viveros