Gadim Garayev
Baku
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
GuavaPay
Baku
04.2023 - Current
- Escalated calls to solve problems and drive customer satisfaction.
- Responded promptly to complaints or requests from customers.
- Provided technical support to customers via phone and email.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Manager's Assistant
İnci Group of Companies
Baku
12.2022 - 11.2023
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Bookseller
İnci Group of Companies
Baku
08.2022 - 11.2022
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Matched customers to books or other products to meet needs.
- Prepared special orders for customers when needed.
- Organized book displays to attractively showcase products.
Education
Bachelor of Science - Economics
University of Economics
Baku06-2021
Skills
- Report Generation
- Customer Service Excellence
- Customer Success Management
- Shipping and Receiving Understanding
- Customer Service
- Customer Needs Assessment
- Online Chat Support
- Documentation Development
- Call Management
- Call Center Operations
- Attention to Detail
Languages
Azerbaijan
First Language
Turkish
Advanced (C1)
C1
English
Advanced (C1)
C1
German
Beginner
A1
Timeline
Customer Support Representative
GuavaPay
04.2023 - Current
Manager's Assistant
İnci Group of Companies
12.2022 - 11.2023
Bookseller
İnci Group of Companies
08.2022 - 11.2022
Bachelor of Science - Economics
University of Economics
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