Gail Fox
Gilbert
Summary
Dynamic Store Manager at Walgreens with a proven track record in enhancing customer satisfaction and team performance. Expert in inventory management and organizational skills, I successfully implemented promotional strategies that boosted sales.
Committed to fostering a collaborative environment, I prioritize team-oriented approaches to achieve operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Gilbert, AZ
09.1996 - 03.2026
- Managed daily store operations ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies to increase sales and customer engagement in-store.
- Analyzed sales data to identify trends, informing stock management and merchandising decisions.
- Ensured compliance with company policies and procedures, maintaining high operational standards.
- Led weekly team meetings to discuss performance metrics, fostering a collaborative environment.
- Developed employee schedules optimizing labor costs while meeting business needs effectively.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Executive Assistant Manager
Walgreens
01.1989 - 09.1996
- Coordinated executive schedules, ensuring timely meetings and efficient use of executive time.
- Managed communications between senior management and staff to streamline information flow.
- Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
- Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Handled confidential and sensitive information with discretion and tact.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for Number employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
High School Diploma -
Elmwood Park H.S.
Elmwood Park, ILSkills
Team oriented
Customer focused
Organizational skills
Task completion
Certification
Certified Pharmacy Technician
CPR certification
Timeline
Store Manager
Walgreens
09.1996 - 03.2026
Executive Assistant Manager
Walgreens
01.1989 - 09.1996
High School Diploma -
Elmwood Park H.S.