Gail Harbeck
San Tan Valley
Summary
Results-driven Sr. Processor skilled in advanced data analysis, workflow management, and communication. Proven track record of implementing process improvements, ensuring compliance, and mentoring teams to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Sr. Processor
Absolute Mortgage Dba American Pacific Mortgage
2022.10 - 2026.07
- Oversaw loan processing workflows to ensure compliance with regulatory standards and company policies.
- Mentored junior processors in best practices for document preparation and submission accuracy.
- Collaborated with underwriting teams to resolve issues and expedite loan approvals.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Conducted quality control reviews to maintain high standards of accuracy across all loan files.
- Developed training materials for new staff, fostering a knowledge-sharing culture within the team.
- Analyzed processing metrics to identify trends and recommend strategic changes for improvement.
- Streamlined communication between departments, ensuring timely updates on loan status and documentation needs.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Streamlined processing procedures by implementing new software tools, increasing overall team efficiency.
- Developed comprehensive training materials to onboard new processors quickly and efficiently.
- Created production schedules to effectively fulfill production plans and meet process goals.
Divisions Operations Manager
Absolute Mortgage Dba Finance of America
2010.02 - 2022.10
- Streamlined operational processes, enhancing efficiency and reducing turnaround time for loan approvals.
- Implemented best practices in compliance, ensuring adherence to industry regulations and reducing risk exposure.
- Led cross-functional teams to optimize workflow, improving collaboration between sales and underwriting departments.
- Developed training programs for staff, fostering professional growth and improving team performance metrics.
- Analyzed key performance indicators to identify trends, facilitating data-driven decision-making for operational improvements.
- Established a culture of continuous learning within the division by promoting skill development initiatives and providing opportunities for professional growth.
- Led change management efforts during periods of organizational transition, ensuring smooth adaptation of new processes while minimizing disruption to ongoing operations.
- Identified areas of improvement within the division, initiating targeted interventions to address specific challenges proactively.
- Facilitated cross-functional team meetings to improve communication between departments while fostering increased collaboration on shared goals.
- Oversaw daily operations within the division, identifying potential bottlenecks and addressing them in a timely manner for optimal efficiency.
- Maintained strict regulatory compliance throughout all aspects of the division''s activities, minimizing exposure to potential legal or financial penalties.
- Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
Education
Associate of Arts - Business Administration
Northwest Nazarene University
Nampa, ID1984-05
Skills
- Advanced data analysis
- Workflow management
- Expert communication
- Software expertise
- Teamwork and collaboration
- Customer service
- Attention to detail
- Critical thinking
- Multitasking and organizing
- Data entry
- Employee training
- Interpersonal communication
Timeline
Sr. Processor
Absolute Mortgage Dba American Pacific Mortgage
2022.10 - 2026.07
Divisions Operations Manager
Absolute Mortgage Dba Finance of America
2010.02 - 2022.10
Associate of Arts - Business Administration
Northwest Nazarene University