Galaxzy Lugo
Somerton
Summary
Adept at workflow coordination and problem-solving, I enhanced processing accuracy. My ability to foster teamwork has improved the workplace culture, significantly boosting efficiency and customer satisfaction without compromising compliance or attention to detail.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Processing Coordinator
SOSi International LLC
01.2023 - Current
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Managed data entry tasks, resulting in accurate and timely updates to company records.
- Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
- Maintained strict compliance with industry regulations, adhering to best practices for data security and privacy protection.
- Mentored junior team members, fostering professional development and skills growth within the department.
- Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
- Actively participated in cross-training opportunities to develop a well-rounded understanding of company operations and better support various departments.
- Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Domestic Engineer
Lugo Family Household
05.2000 - Current
- Managed household operations for five family members.
- Strategized and prepared weekly, monthly, and annual finances.
- Administrate, and organize daily task such as menus, food preparations, schedules, appointments, cleaning as well as create a summer school curriculum.
Area Supervisor
Ross Dress for Less
07.2019 - 11.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Maintained high standards of cleanliness and organization throughout the store, enhancing customer experience.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Conducted routine inspections to check quality and compliance with established specifications.
Parent Volunteer
Tierra Del Sol Elementary School
08.2010 - 06.2015
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized drives to gather classroom supplies or fundraise money.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
- Contributed time, suggestions and resources to support student organizations.
- Enhanced parent-teacher communication by organizing and leading monthly Parent Volunteer meetings.
- Recruited new parent volunteers or organized workload to cover demand.
- Collaborated with other parent volunteers to plan and execute successful annual school carnivals, raising thousands of dollars for educational programs.
- Mentored new parent volunteers, providing guidance on best practices for supporting staff and students effectively.
- Supported fundraising initiatives to raise funds for essential school resources and extracurricular programs.
- Supported classroom instruction by preparing materials for lessons under teacher supervision.
- Aided teachers in maintaining accurate records of student progress, ensuring timely identification of academic needs or concerns.
- Kept case files updated, accurate and aligned with requirements.
Education
High School Diploma -
El Cajon Valley High School
El Cajon05-2023
Skills
- Deadline Management
- Compliance Awareness
- Workflow Coordination
- Report Generation
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Interpersonal Skills
Languages
Spanish
Limited Working
Timeline
Processing Coordinator
SOSi International LLC
01.2023 - Current
Area Supervisor
Ross Dress for Less
07.2019 - 11.2022
Parent Volunteer
Tierra Del Sol Elementary School
08.2010 - 06.2015
Domestic Engineer
Lugo Family Household
05.2000 - Current
High School Diploma -
El Cajon Valley High School
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