Gamaliel Bravo
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
People Operations Support Analyst
Doordash
11.2022 - Current
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms (Jira).
- Assisted in identifying methods to improve business processes and identified trends to streamline tasks for the team.
- Contributed to the clawback process by generating detailed letters for termed employees, overseeing the return of funds to the company, and maintaining comprehensive documentation stored in team folders.
- Assisted in handling queries associated with both Mid-Year and Annual cycles, covering all stages of the processes. Engaged in training sessions and examined procedural documents to guarantee the precision of responses to inquiries.
- Collaborated with various teams across DoorDash, including Benefits, Payroll, HR Tech, Recruiting, Equity, Compliance, Learning and Development, Legal, Compensation, and Global Mobility. This collaboration aimed to comprehend their processes and provide support for employee inquiries.
- Contributed to the review and approval of I-9 forms for new hires, ensuring accuracy in both Sections 1 and 2. Conducted a thorough analysis of all details to verify correctness, reviewed provided documentation to ensure validity, and confirmed employment authorization.
- Acquired proficiency in navigating Workday and learned to modify an employee's Workday profile, encompassing adjustments to personal details, worker details, location details, and job details.
- Utilized DocuSign for the generation and distribution of offer letters, ensuring accurate documentation for modifications in employment type and other pertinent details.
- Assisted in compiling personnel files for terminated employees for the legal team. This involved searching for specific personal information, including corrective action documents, Mid-Year/Annual performance records, and payroll documents.
Trust & Safety Associate
DoorDash
11.2019 - 11.2022
- Monitor all assigned queues in order to ensure incoming health, safety, and legal reports are handled in a timely manner
- Handled and investigated Health, Safety, Legal cases to determine appropriate solutions for the affected party
- Adhering and applying the relevant workflows to ensure the information provided to all users is correct and consistent
- Actively participating in team meetings and group discussions to exchange knowledge and ideas for workflow improvements
- Provided support to the Law Enforcement Response Team to comply and respond to subpoenas within the allocated time frame
- Establish and create work streams to introduce newly developed assignments to ensure the safety of the platform
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
Bilingual Customer Support Technician
Asurion
09.2016 - 11.2018
- Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Trained customers on how to operate and the benefits of the Tech Expert App
- Responded to telephone, chat and digitally in-person inquiries regarding cellphone operation, use and repair
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities
- Achieved metric goals and service targets by cultivating and securing new customer relationships
Contractor, Sales Representative
Cox Communications
03.2015 - 08.2016
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
Interviewer, Data Collector
Friedman Marketing
02.2013 - 03.2015
- Delivered information from script regarding surveys for on-demand computer project assignment
- Conducted interviews with participants to assess eligibility
- Scanned documents and saved in database to keep records of essential organizational information
- Gathered and submitted observational information in addition to required data points
- Accurately handled data entry for numerous clients into company-based software
Sales Representative, Store/Kiosk Manager
AZ Custom Tees
04.2012 - 03.2015
- Provided useful product guidance to assist customers with buying decisions
- Increased sales by offering advice on purchases and promoting additional products
- Managed team of full-time and part-time staff, trained new workers and monitored performance
- Monitored daily cash discrepancies and ensuring accuracy of money count and contents of safe each night, inventory shrinkage and drive-off
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Education
GED -
Phoenix College
Phoenix, AZ07.2013
Maryvale High School
Phoenix, AZ2005
Skills
- Bilingual
- Team Leadership
- Staff Management
- Technical Support
- Exceptional interpersonal communication
- Microsoft Outlook, Word and Excel
- Sales expertise
- Effective problem solver
- Account management
- Legal writing
- Records management
Timeline
People Operations Support Analyst
Doordash
11.2022 - Current
Trust & Safety Associate
DoorDash
11.2019 - 11.2022
Bilingual Customer Support Technician
Asurion
09.2016 - 11.2018
Contractor, Sales Representative
Cox Communications
03.2015 - 08.2016
Interviewer, Data Collector
Friedman Marketing
02.2013 - 03.2015
Sales Representative, Store/Kiosk Manager
AZ Custom Tees
04.2012 - 03.2015
GED -
Phoenix College
Maryvale High School
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