Summary
Overview
Work History
Education
Skills
Timeline
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Garland Garmon

Surprise,AZ

Summary

A seasoned professional with the experience, knowledge, and determination to achieve results while always prioritizing the company's best interests. Committed to getting things done effectively and efficiently.

Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining a positive attitude under pressure.

Overview

7
7
years of professional experience

Work History

Customer Service

Fed Ex
07.2012 - 09.2013
  • Call Center Aggressive - people to people - sales professional
  • An energetic person who thrives in a fast-paced, competitive, and constantly changing environment
  • I am driven by setting and obtaining personal goals
  • Tasked with getting through to the Decision Maker by utilizing the Influencers and Users to help close the business
  • Determines the customer's shipping profile to earn business or will forward the lead to the appropriate channel
  • Engage customers in a consultative
  • Received superior customer service satisfaction scores for 2 consecutive quarters.

Zone Supervisor

Walmart
02.2009 - 03.2012
  • Started as Grocery Stocker
  • Promoted to Department Manager Of Dairy
  • Promoted to (ZS) Zone Supervisor of Back Room Operations
  • Improved customer satisfaction ratings by addressing concerns promptly and implementing appropriate solutions.
  • Collaborated with management to develop short-term and long-term goals for the department, aligning strategic plans with company objectives.
  • Coordinated with other departments to maintain smooth operations and achieve company objectives.
  • Implemented safety protocols, reducing workplace accidents and maintaining compliance with OSHA regulations.
  • Optimized resource allocation by skillfully assigning tasks based on individual strengths and project requirements.
  • Maintained accurate records of inventory transactions, allowing for seamless reconciliation during audits or financial reporting periods.

Manager

Neekam INC
07.2006 - 01.2008
  • Internet sales of building web sites and attaching affiliates to make money
  • Unlock the potential of internet sales by developing compelling websites that attract affiliates and generate income
  • With the right strategy, you can build an engaging online presence that not only showcases your skills but also maximizes your earnings
  • Focus on creating user-friendly designs that draw in traffic and convert visitors into paying customers
  • Leverage affiliate partnerships to enhance your revenue streams, taking advantage of the vast opportunities available online
  • Success in this space requires not only technical know-how but also a keen understanding of market trends
  • Embrace this exciting avenue to financial growth and reach new heights in your entrepreneurial journey

Education

High School Diploma -

Alan B Shepard High School
Palos Heights, IL
06.1979

Automotive Tech

Allied Insitute of Technology
Chicago, IL
08.1980

Some College (No Degree) - Business Management

University of Phoenix
Tempe, AZ

Skills

  • Strategic Decision Making
  • Inventory Management
  • Professional customer service
  • Customer service leadership
  • Customer service optimization
  • Customer service focus
  • Customer service and communication skills

Timeline

Customer Service

Fed Ex
07.2012 - 09.2013

Zone Supervisor

Walmart
02.2009 - 03.2012

Manager

Neekam INC
07.2006 - 01.2008

High School Diploma -

Alan B Shepard High School

Automotive Tech

Allied Insitute of Technology

Some College (No Degree) - Business Management

University of Phoenix

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Garland Garmon