GARRETT DAVIS
Mesa,AZ
Summary
Highly skilled professional with an extensive background in assessing damages sustained to automobiles. Adept in identifying repair costs, verifying coverage and establishing accuracy of claims. Excellent customer service skills and proficient in evaluating automotive issues and providing comprehensive reports.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SR. Auto Appraiser
USAA
07.2023 - Current
- Ensure complete compliance with relevant safety regulations when inspecting accident sites or evaluating vehicle damages.
- Develop highly accurate estimates for parts, labor, and other associated costs while adhering to strict guidelines.
- Demonstrated strong problem-solving skills to analyze complex damage scenarios and accurately estimate repair costs.
- Utilize advanced computer programs such as CCC One Total Repair Platform to produce efficient reports for customers.
- Assist in resolving disputes between customers, insurers, and repair shops regarding cost estimates or quality of repairs.
- Maintain an up-to-date working knowledge of current industry trends and best practices in auto appraising.
Service Advisor
Service King/Crash Champions
05.2019 - 07.2023
- Assisted customers & insurance carriers by looking up product information, inventory, and pricing.
- Diagnosed vehicle issues and facilitated repairs and submitted repair estimates to multiple insurance carriers via CCC One.
- Performed detailed vehicle inspections, accurately identified needed repairs and communicated with customers and carriers regarding findings and repair options.
- Offered personalized service solutions to customers, resulting in improved customer satisfaction.
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
- Maintained an organized work area that was conducive to efficient operations.
- Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies.
Parts Assistant
Berge Ford/Larry H Miller Ford
06.2017 - 05.2019
- Implemented efficient processes for tracking orders and resolving discrepancies quickly.
- Assisted in training new employees on company policies and procedures related to parts ordering and handling.
- Developed strong organizational skills to ensure proper stocking of parts in the warehouse.
- Utilized problem solving abilities to troubleshoot any issues that arose during order processing or shipping.
- Demonstrated excellent customer service and communication skills while assisting customers with parts orders.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ05.2017
Skills
- Client Rapport-Building
- Skilled in Negotiation
- Estimating Software
- Claims Process Explanation
- Strong Time Management
- Vehicle Damage Assessment
Affiliations
Pulse Champion: 2024 - Current
Certification
- ICAR Platinum
- Florida Adjuster License
Timeline
SR. Auto Appraiser
USAA
07.2023 - Current
Service Advisor
Service King/Crash Champions
05.2019 - 07.2023
Parts Assistant
Berge Ford/Larry H Miller Ford
06.2017 - 05.2019
High School Diploma -
Queen Creek High School