Summary
Overview
Work History
Skills
Timeline
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Gary Miller

Phoenix,Arizona

Summary

Dynamic Senior Loan Processor with extensive experience at DHI Mortgage Company, recognized for enhancing customer satisfaction through clear communication and meticulous loan processing. Proven ability to manage high-volume pipelines while implementing efficient workflows, demonstrating strong attention to detail and a dedicated work ethic to achieve optimal results.

Overview

31
31
years of professional experience

Work History

Senior Loan Processor

DHI Mortgage Company/DR Horton
10.2020 - Current
  • Provided quick turnaround times to maintain fast-past schedule.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.

Senior Loan Processor

Amerisave Mortgage
08.2019 - 10.2020
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Organized detailed records of completed loans for easy retrieval during audits or reviews.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Loan Officer

Amerisave Mortgage
10.2018 - 08.2019
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Advised clients on mortgage, education and personal loans.
  • Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.

Senior Loan Processor

Freedom Mortgage Corporation
11.2017 - 10.2018
  • Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Loan Officer

Chase Bank
03.2013 - 07.2017
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.

Loan Processor

Chase Bank
02.2010 - 05.2013
  • Processed loan applications and monitored progress from start to finish.
  • Enhanced customer satisfaction with personalized loan consultations, guiding clients through complex processes.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.

Owner

Accurate Mortgage Centers
04.2003 - 02.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Branch Manager

Hartland Mortgage Centers
09.1998 - 03.2003
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Loan Officer

American Mortgage & Financial Services
04.1994 - 08.1998
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Skills

  • Loan processing proficiency
  • Processing procedures
  • Strong attention to detail
  • Clear communication
  • Dedicated work ethic
  • Teamwork and collaboration

Timeline

Senior Loan Processor

DHI Mortgage Company/DR Horton
10.2020 - Current

Senior Loan Processor

Amerisave Mortgage
08.2019 - 10.2020

Loan Officer

Amerisave Mortgage
10.2018 - 08.2019

Senior Loan Processor

Freedom Mortgage Corporation
11.2017 - 10.2018

Loan Officer

Chase Bank
03.2013 - 07.2017

Loan Processor

Chase Bank
02.2010 - 05.2013

Owner

Accurate Mortgage Centers
04.2003 - 02.2010

Branch Manager

Hartland Mortgage Centers
09.1998 - 03.2003

Loan Officer

American Mortgage & Financial Services
04.1994 - 08.1998

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Gary Miller