Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Follis

Chino Valley,AZ

Summary

Dynamic and results-driven professional with extensive experience in the food service industry, notably flexable throughout any location. Proven track record in employee training and inventory management, enhancing customer satisfaction through effective conflict resolution and team motivation. Committed to maintaining high standards of safety and quality in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Shift Lead

Cream and Crepes
01.2024 - 09.2025
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Kitchen Manager

Chipotle
01.2023 - 12.2023
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

Shift Lead

Texadelphia
07.2021 - 01.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Chef/Host/Server

Sushi Envy
06.2019 - 07.2020
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

Education

Martin Luther King Highschool

Bachelor - Computer Science

The University of Texas
Austin, TX
11.2019

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Staff supervision
  • Inventory management
  • Scheduling expertise
  • Shift leadership
  • POS system operation

Timeline

Shift Lead

Cream and Crepes
01.2024 - 09.2025

Kitchen Manager

Chipotle
01.2023 - 12.2023

Shift Lead

Texadelphia
07.2021 - 01.2023

Chef/Host/Server

Sushi Envy
06.2019 - 07.2020

Bachelor - Computer Science

The University of Texas

Martin Luther King Highschool

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Gavin Follis