Gavin Hill
Fredonia
Summary
IT professional prepared to excel in system administration roles. Proven track record of maintaining server efficiency and addressing technical issues promptly. Strong focus on team collaboration and adaptable to changing technological needs, with expertise in troubleshooting and network management.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Assistant System Administrator
Kaibab Band of Paiute Indians
08.2024 - Current
- Assisted in managing user accounts and permissions across various systems.
- Supported troubleshooting of hardware and software issues for end-users.
- Collaborated with team members to implement system updates and patches.
- Monitored network performance and reported anomalies to senior staff.
- Documented technical procedures and user guides for future reference.
- Provided training sessions for users on new software applications and best practices.
- Trained staff on essential IT skills, increasing their ability to troubleshoot minor issues independently.
- Managed inventory of IT assets effectively, ensuring accurate tracking of equipment usage and life cycles throughout the organization.
- Improved system performance by implementing effective software updates and patches.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
Deli Clerk
Bee's Marketplace
03.2021 - 07.2024
- Prepared high-quality deli products for display and customer service.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicing and packaging equipment efficiently to meet daily demand.
- Trained new staff on proper food handling procedures and safety protocols.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Bachelor of Science - Computational Science
University of Advancing Technology
AZ05-2027
High School Diploma -
El Capitan
Colorado City, AZ05-2023
Skills
- User account management
- Hardware troubleshooting
- Software updates
- Network performance monitoring
- Emergency response coordination
- File system management
- Remote Access
- Network troubleshooting
- Incident response
- Patch management
- Mobile device management
- Email administration
- Help desk software
- Offboarding and onboarding
- Teamwork
Timeline
Assistant System Administrator
Kaibab Band of Paiute Indians
08.2024 - Current
Deli Clerk
Bee's Marketplace
03.2021 - 07.2024
Bachelor of Science - Computational Science
University of Advancing Technology
High School Diploma -
El Capitan