Gaylene Musser
Colorado City
Summary
A reliable employee who offers excellent communication and good judgment. Conscientious associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Project Coordinator
Bright Energy Solar Group
07.2024 - Current
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Managed projects daily, pushing them through each phase. Ensuring each task was completed.
- Communicated to homeowners and sales rep with daily updates.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Accounting Assistant
Hammon Accounting and Tax Services
03.2024 - Current
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Coded transactions and reconciled accounts daily
- Processed payroll for multiple businesses
Project Specialist Team Lead
Better Earth Solar
02.2023 - 04.2024
- Improved project efficiency by streamlining communication and collaboration among team members.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Developed and implemented project plans, resulting in successful project execution.
- Coordinated cross-functional teams to achieve project objectives and meet deadlines.
- Outbound and inbound customer service calls.
- Appointment setter.
- Managed a team to ensure each job was being completed properly.
Customer Service Coordinator
SaveCo Solar
04.2022 - 12.2022
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Scheduled site surveys for solar installs with customers.
- Completed welcome calls with new customers and onboarded them to the system.
- Monitored projects daily and updated them as needed.
- Reviewed and completed change orders and deal submissions daily.
Insuring Associate
Village Capital, Inc
10.2020 - 03.2022
- Insured and FHA and VA loans post closing.
- Used Microsoft Word and other software tools to create documents and other communications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Increased customer satisfaction by resolving issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Escrow Analyst/ Tax Team Lead
Primary Residential Mortgage, Inc
02.2017 - 10.2020
- Took on tasks based around analyzing escrow accounts and anything related to taxes
- Created procedures for escrow team
- Managed and paid Home Owners Association accounts
- Managed over 25 customer calls per day regarding delinquent taxes
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Sorted documents and maintained organized filing process
- Scrubbed data for errors and made corrections to maintain clean records
- Compiled data and reviewed information for accuracy prior to input
- Researched land, property and market values.
- Identified potential reasons for higher property tax appraisals and performed research to determine validity
- Verified legal documents for correct acknowledgments and legal and lien information
Education
High School Diploma -
El Capital High School
Colorado City, AZ05.2017
Skills
- Practice management
- Preparing reports
- Performance improvement
- Active Listening
- Diligent
- Attention to Detail
- Good Telephone Etiquette
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Senior Project Coordinator
Bright Energy Solar Group
07.2024 - Current
Accounting Assistant
Hammon Accounting and Tax Services
03.2024 - Current
Project Specialist Team Lead
Better Earth Solar
02.2023 - 04.2024
Customer Service Coordinator
SaveCo Solar
04.2022 - 12.2022
Insuring Associate
Village Capital, Inc
10.2020 - 03.2022
Escrow Analyst/ Tax Team Lead
Primary Residential Mortgage, Inc
02.2017 - 10.2020
High School Diploma -
El Capital High School
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