Gemm Smith
Glendale
Summary
Dynamic and dedicated professional with a strong background as a Referral Coordinator at Arizona Sports Medicine Center. Expert in client consultation and skin assessment, I excel in providing exceptional customer service while efficiently managing referrals. My passion for beauty and wellness drives my success in delivering outstanding results in facial treatments and sales.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Arizona sports medicine center
Scottsdale
03.2023 - Current
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Conducted outreach to community providers for referrals and resources.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Provided excellent customer service to both internal and external customers.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Assisted referred patients in filling out applications and insurance forms.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Collected and analyzed referral data and tallied number of referrals.
Front Desk Receptionist
Amazing Lash Studio
Glendale
01.2022 - 02.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed and distributed internal and external communications.
- Greeted visitors warmly and directed them to correct personnel or office.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted with scheduling appointments for clients and visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Esthetics
Penrose Academy
Scottsdale, Arizona04-2025
Skills
- Skin assessment
- Facial treatments
- Makeup application
- Client consultation
- Time management
- Waxing
- Lash lift
- Brow lamination
- Brow and eyelash tint
- Diamond glow
- Dermaplaning
- Chemical peel
- Skin analysis
- Hygiene and sanitation
- Massage techniques
- Microdermabrasion techniques
- Sales and upselling aptitude
Timeline
Referral Coordinator
Arizona sports medicine center
03.2023 - Current
Front Desk Receptionist
Amazing Lash Studio
01.2022 - 02.2023
Esthetics
Penrose Academy