Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gemma Velez

Phoenix

Summary

Results-driven professional with a strong background in dispatch operations. Expertise in time management and stress tolerance, contributing to optimized response times and improved customer experiences.

Overview

12
12
years of professional experience

Work History

Dispatcher

All Valley Battery Service INC
Los Angeles, CA
06.2015 - Current
  • Coordinated timely dispatch of Emergency Roadside service requests, optimizing response times and enhancing customer satisfaction.
  • Managed communication between field technicians and customers, ensuring clear instructions and efficient service delivery.
  • Utilized GPS tracking systems to monitor technician locations, improving route planning and operational efficiency.
  • Resolved customer inquiries, ensuring satisfaction and timely issue resolution.
  • Developed strategies for managing high volume of incoming calls and appointment requests.

Case Manager

EDD
Los Angeles, CA
11.2014 - 05.2015
  • Processed unemployment claims, ensuring compliance with state regulations and guidelines.
  • Collaborated with cross-functional teams to improve claims processing efficiency and accuracy.
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.

Education

High School Diploma - Administrative Assistant

Maxine Waters Educational Center
Los Angeles

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Time management
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

All Valley Battery Service INC
06.2015 - Current

Case Manager

EDD
11.2014 - 05.2015

High School Diploma - Administrative Assistant

Maxine Waters Educational Center
Gemma Velez