Results-driven professional with a strong background in dispatch operations. Expertise in time management and stress tolerance, contributing to optimized response times and improved customer experiences.
Overview
12
12
years of professional experience
Work History
Dispatcher
All Valley Battery Service INC
Los Angeles, CA
06.2015 - Current
Coordinated timely dispatch of Emergency Roadside service requests, optimizing response times and enhancing customer satisfaction.
Managed communication between field technicians and customers, ensuring clear instructions and efficient service delivery.
Utilized GPS tracking systems to monitor technician locations, improving route planning and operational efficiency.
Resolved customer inquiries, ensuring satisfaction and timely issue resolution.
Developed strategies for managing high volume of incoming calls and appointment requests.
Case Manager
EDD
Los Angeles, CA
11.2014 - 05.2015
Processed unemployment claims, ensuring compliance with state regulations and guidelines.
Collaborated with cross-functional teams to improve claims processing efficiency and accuracy.
Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.