Gene Niva
Phoenix
Summary
Dynamic National Account Manager with a proven track record at Authority Brands, driving sales and client engagement. Expert in Salesforce and HubSpot, I excel in contract negotiation and cross-team collaboration, achieving significant growth in market share. Adept at performance tracking and fostering relationships, I deliver impactful results through strategic initiatives.
Overview
29
29
years of professional experience
Work History
National Account Manager
Authority Brands
07.2023 - Current
- Drive Sales: Build and manage a strong pipeline, lead deals from start to close
- Client Engagement: Understand customer needs, present demos, and ensure smooth onboarding
- Contract Negotiation: Work with legal and finance to finalize agreements
- Cross-Team Collaboration: Coordinate with marketing, operations, and relationship managers
- Performance Tracking: Report on sales metrics and market trends
- CRM Management: Keep accurate records in HubSpot
- Market Awareness: Network and stay informed on industry developments
Director, Business Development
BHG Financial – NaluPay
02.2022 - 07.2023
- Spearhead successful launch of Point-of-Sale origination platform generating over $14M in originations 5 months
- Implemented and led internal training sessions for all product related employees to ensure comprehensive understanding of loan platform
- Develop and maintain relationships within retail & home improvement verticals.
- Convert retail leads distributed from trade shows, partners, and marketing.
- Build product demo and training materials
- Attend trade shows to meet with prospective and customer retail industry leaders
- Facilitate weekly meeting and communication updates between executives, senior level, and external clients.
- Work cross functionality with internal partners including: sales, marketing, and product operations to execute on strategic initiatives.
Region Manager, Partnerships GM BuyPower Card
CAPITAL ONE
Chicago
09.2015 - 08.2021
- Company Overview: Chicago, IL
- Managed Southwest & West Regions which consisted of 560 General Motors dealerships. Acted as a subject matter expert and advocate for the GM BuyPower Card Program in Sales/Finance and Service Department channels.
- Collaborate with General Manager, Sales & Finance Managers, and Service Dept Managers. Introduce a consultative approach in executing dealer, region, and partner business plans.
- Coach dealer on BuyPower Card retention, satisfaction, and dealership loyalty.
- Work closely with GM Field Leadership Teams to understand daily operations, top challenges, and pain points to deliver the most outstanding value to dealers and their customers, ensuring customer satisfaction.
- Establish and present effective customer payment materials and solutions within the Service Department to highlight its program value and drive increased awareness.
- Successful in increasing collaboration between the partner program manager and dealer relationship team.
- Improve communication between the teams when sharing dealer feedback, market conditions, and partner program changes.
- Spearhead training materials for peers, including a holistic view of Service Club meeting opportunities.
- Chicago, IL
Region Manager – SW/West, Dealer Relationship Team, OEM Factory Retail Financing
CAPITAL ONE
Chicago
03.2012 - 10.2015
- Company Overview: Chicago, IL
- Managed strong business relationships with a dealer base of four (KAW, YA, BRP, Pol) strategic partners.
- Coordinated with account manager, operations team, and manufacturers to ensure business productivity.
- Joined trade shows such as running finance and sales training seminars to enhance personal development.
- Introduced a consultative approach in managing 1200+ dealer relationships resulting in over 50% growth YOY each year.
- Drove PLCC volume following OEM budget goals, efforts for 2015 YTD are at 104% of the goal.
- Increased partnership and collaboration between OEM program manager and dealer relationship team.
- Led weekly sales meetings and assigned tasks/projects to sales staff, holding them accountable for their project outputs.
- Spearheads training efforts for colleagues, including a holistic view of the Powersports industry. Trained in Salesforce.com.
- Chicago, IL
VP Client Development, SW & West Regions, OEM Retail Financing
HSBC
Mettawa
09.2007 - 03.2012
- Company Overview: Mettawa, IL
- Built and strengthened business relationships with a dealer base of four strategic partners to ensure business continuity.
- Successfully established effective communication and knowledge of the partner's business needs to ensure progression.
- Accountable for each partner relationship's key aspects, including dealer profitability, sales volume, and finance volume growth.
- Trained, coached, and mentored sales and finance team on how to increase dealer profitability by overcoming customer objections, selling backend products, and looking for marketing/organic growth opportunities.
- Mettawa, IL
VP Client Development, Suzuki Finance
HSBC
04.2004 - 12.2008
- Coordinated training and compliance for retail partner locations for approximately 400+ dealerships.
- Generated PLCC volume following monthly and annual goals with a program volume of roughly $335M, 145% of the goal.
- Created a robust client development plan to engage markets and meet sales and profit objectives.
- Established new business opportunities with targeted clients through prospecting, networking, and closing techniques.
West Region Sales Manager, Rev Charger Powersport Retail Financing
HOUSEHOLD RETAIL FINANCE
Prospect Hts
10.2000 - 03.2004
- Company Overview: Prospect Hts, IL
- Managed relationships with 400+ active Powersport dealers in 16 states, generating about $250M in portfolio volume.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Grew revenue opportunities by orchestrating resources and multi-tasking to accomplish sales goals in diverse industries.
- Trained employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
- Prospect Hts, IL
Region Sales Manager, Sea-doo/Ski-doo Manufacture Retail Factory Financing
Bombardier Capital
Jacksonville
01.1999 - 02.2000
District Sales Manager
Bombardier Capital
Jacksonville
01.1997 - 01.1999
Sr. Credit Manager, Powersport/Marine, and RV Retail Financing
GreenTree Financial
Tempe
08.1996 - 12.1997
- Company Overview: Tempe, AZ
- Tempe, AZ
Education
SUPERVISORY MANAGEMENT & COMMUNICATIONS - BUSINESS & CONSUMER LENDING
Los Angeles Business & Financial Institute
CA01.1990
EDUCATED IN COMMUNICATION STUDIES - TV, BROADCASTING, MARKETING & PHOTOGRAPHY
Rota, Spain01.1985
Skills
- Microsoft Office and Google Suite
- Workday and proprietary CRMs
- Salesforce and HubSpot
- Zoom and Teams
- SharePoint and Lightspeed
Timeline
National Account Manager
Authority Brands
07.2023 - Current
Director, Business Development
BHG Financial – NaluPay
02.2022 - 07.2023
Region Manager, Partnerships GM BuyPower Card
CAPITAL ONE
09.2015 - 08.2021
Region Manager – SW/West, Dealer Relationship Team, OEM Factory Retail Financing
CAPITAL ONE
03.2012 - 10.2015
VP Client Development, SW & West Regions, OEM Retail Financing
HSBC
09.2007 - 03.2012
VP Client Development, Suzuki Finance
HSBC
04.2004 - 12.2008
West Region Sales Manager, Rev Charger Powersport Retail Financing
HOUSEHOLD RETAIL FINANCE
10.2000 - 03.2004
Region Sales Manager, Sea-doo/Ski-doo Manufacture Retail Factory Financing
Bombardier Capital
01.1999 - 02.2000
District Sales Manager
Bombardier Capital
01.1997 - 01.1999
Sr. Credit Manager, Powersport/Marine, and RV Retail Financing
GreenTree Financial
08.1996 - 12.1997
SUPERVISORY MANAGEMENT & COMMUNICATIONS - BUSINESS & CONSUMER LENDING
Los Angeles Business & Financial Institute
EDUCATED IN COMMUNICATION STUDIES - TV, BROADCASTING, MARKETING & PHOTOGRAPHY
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