GENENE MCNEAL
Dedicated Medical Assistant with 20+ years of healthcare experience supporting patient care, care coordination, utilization review, medical billing, collections, and customer service operations. Skilled in both front and back-office clinical functions, patient advocacy, ICD-10/CPT coding, and complex case resolution. Recognized for strong communication, problem-solving abilities, and collaboration with multidisciplinary healthcare teams to improve patient outcomes and operational efficiency.
Efficient Medical Assistant with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Work History
Medical Assistant
7 Months- Delivered direct patient care and clinical support in fast-paced medical practice, enhancing patient experience.
- Assist providers with patient examinations, procedures, and documentation.
- Ensure accurate collection and documentation of patient medical histories and vital signs.
- Collected and documented patient medical histories and vital signs accurately, ensuring comprehensive patient records.
Medical Assistant
1 Year 1 Month- Assisted physicians and clinical staff in delivering quality patient care.
- Supported physicians and clinical staff with patient care activities.
- Educated patients on treatment plans and follow-up care instructions.
- Ensured adherence to organizational and regulatory standards to maintain high care quality.
Customer Review Specialist
5 Years 4 Months- Reviewed medical and pharmacy utilization requests to ensure accuracy and compliance, facilitating timely processing.
- Resolved complex customer concerns, enabling timely access to care and enhancing customer satisfaction.
- Collaborated with providers, pharmacies, and internal departments to streamline resolution processes and improve outcomes.
- Acted as a subject matter expert to support team members with escalated cases.
Collection Agent
9 Months- Managed healthcare-related collection accounts, securing payment arrangements to optimize revenue recovery.
- Researched and resolved account discrepancies, enhancing accuracy in billing processes.
- Ensured compliance with company and regulatory guidelines, mitigating risks associated with collections.
Medical Case Manager
11 Months- Coordinated care plans and communicated with providers, patients, and insurance representatives.
- Supported utilization review and case management activities to ensure optimal patient care.
- Assessed patient needs and coordinated appropriate healthcare services.
Medical Assistant
5 Years 6 Months- Provided clinical and administrative support to enhance patient care in high-volume healthcare environment.
- Conducted patient intake, recorded vital signs, scheduled appointments, and maintained documentation for accurate patient records.
- Supported providers during examinations and procedures to ensure efficient patient flow.
- Delivered clinical and administrative support in a high-volume healthcare environment.