Genesis Moreno-Urias

• Built customer loyalty and retention by delivering excellent shopping experiences
• Organized, labeled and stocked inventory products to ensure selling proficiency
• Provided flexibility by cross-training in multiple areas
• Educated customers by providing personalized product recommendations based on individual needs and preferences

Book floor:

• Operate P.O.S and ensure friendly and speedy checkouts
• Assist customers with online ordering/reservations

Cafe:

• Memorize all menu items and preparations to meet customers' desires
• Hourly dining room and work area wipe downs/sanitations
• Opening and closing duties I.E; logging temperatures and spoilage, pastry and promotions prep, closing the dining area, sterilizing kitchen, etc.

• Answering phone calls for inventory stock checks and ordering, along with organizing inventory
• Assisting customers with questions and concerns, along with sizing/ordering
• Maintained knowledge of all on-floor products to serve as a resource for customers and new hires

• Maintain clean working stations and dining areas with hourly sanitation
• Ensure a friendly and positive atmosphere
• Leadership training I.E; learning manager functions,
  assigning duties to coworkers, etc.
• Kitchen duties I.E; meal prepping, cooking, cleaning, etc.