Genesis Soto-Favela
Tucson
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Teacher's Assistant
Casita daycare
Tucson
08.2023 - 07.2025
- Assisted teachers with lesson planning and classroom organization.
- Supported children during daily activities and learning exercises.
- Supervised children during outdoor play and ensured safety protocols.
- Prepared educational materials for various age groups and subjects.
- Communicated with parents about child progress and behavior.
- Facilitated small group activities to enhance social skills development.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supported classroom teacher in managing a diverse classroom of students.
- Utilized educational technology to enhance classroom learning.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Prepared and set up equipment and materials for laboratory sessions.
Team Leader
Jack in the Box
Tucson
09.2021 - 09.2023
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored new team members on procedures and customer service.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted in maintaining cleanliness and organization of the work environment.
Education
High School Diploma -
Ombudsman Charter School
Tucson, Arizona 07.2020 - 05.2024
Skills
- Lesson planning
- Educational technology
- Classroom management
- Child supervision
- Bilingual communication
- Customer relationship management
- Problem solving
- Team building
- [spanish] translation
- Customer service
- Active listening
- Flexibility and adaptability
- Problem-solving
- Calm under pressure
- Project planning
Languages
Spanish
Native/ Bilingual
Timeline
Teacher's Assistant
Casita daycare
08.2023 - 07.2025
Team Leader
Jack in the Box
09.2021 - 09.2023
High School Diploma -
Ombudsman Charter School
07.2020 - 05.2024