GENESIS VILLAREAL
Phoenix
Summary
Experienced bartender and server with over 3 years of experience in high-volume bars and restaurants. Skilled in mixology, customer service, and maintaining compliance. Improved customer satisfaction by 25% as a bar lead. Excited to bring expertise and enthusiasm to create memorable guest experiences with a dedicated team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender and Server
Obon Sushi & Ramen Cityscape
09.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained impeccably clean, attractive and well-stocked bar and dining area
- Used extensive knowledge of beer,sake, soju, and spirits along with food pairings to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing orders to promote loyalty
- Assisted with daily bar and server prep for both AM and PM shifts, keeping bar and server stations organized and stocked
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Resolved customer complaints promptly and professionally to maintain positive experiences
Bartender
Gracie's Tax Bar & Club Contact
04.2025 - Current
- Serve up to 200 guests per night (individually), memorizing two separate signature cocktails menus for each location
- Managed beverage orders through a POS system with 100% accuracy, ensuring prompt delivery and check out
- Craft over 20 types of signature cocktails, following standard recipes and venue specifications, contributing to a 15% increase in sales of signature and event specialty drinks
- Played a key role in bottle service operations for the club, serving and upselling to table guests, which increased reservations and sales by 25%
- Maintained an orderly and visually appealing bar area while ensuring compliance and title 4 standards
- Build rapport daily with regular and new guests, artists, and vendors, consistently fostering relationships and contributing to the growth of our community
Front of House Manager & Bartender Lead
Walter Management Company, LLC
09.2024 - 11.2025
- Spearheaded the implementation and management of co-op communication processes between departments, increasing compliance risk resolutions by 20%
- Lead cross-functional teams to achieve over $100K in booking revenue from fifteen commissioned private events in the first fiscal quarter
- Expanded sales tracking through revamped utility supervision, resulting in 15% improved operational efficiency and a 10% reduction in revenue loss
- Drive revenue growth through creative cocktail menu development, seasonal promotions, and strategic marketing initiatives while maintaining premium quality
- Crafted three of six Walter Studios' signature cocktails, driving over $20K in sales during initial quarter and overall accounting for a 70% gross margin
Marketing Manager and Server/Bartender Lead
Original Gravity, LLC
02.2022 - 11.2024
- Developed weekly marketing strategies, increasing social brand visibility by 127% within first fiscal year
- Directed cross-platform campaigns through Instagram, Facebook, and Tiktok, boosting customer engagement by 78% and increasing foot traffic by 33%
- Coordinated event operations and contracts, resulting in eighteen private event bookings during fiscal half year
- Provided exceptional service in a high-energy environment, efficiently handling food and beverage orders for an average of 50 - 100 guests per day
- Streamlined inventory processes and completed end-of-shift paperwork, boosting accuracy by 10% on 200+ items
- Provided exceptional guest service, personally achieving a 98% customer satisfaction rate
Legal Assistant
Rusing Lopez & Lizardi PLLC
06.2024 - 09.2024
- Managed 80+ case files, enhancing retrieval speed by 30% through a streamlined electronic and physical filing system
- Processed the opening of 15+ corporate matters, ensuring timely conflict checks, engagement preparation, retainer follow-ups and proactive document management
- Coordinated schedules for two Equity Attorneys, organizing 50+ meetings monthly, court dates, and ensuring 100% compliance with deadlines
- Accelerated two trials by organizing 100+ exhibits and documents, enhancing trial strategy and attorney efficiency
- Designed a user-friendly Excel spreadsheet that tracked and categorized 300+ expenses and invoices, reducing processing time by 10% for the accounting department
Technical Recruiter
Triple Crown Consulting
09.2022 - 01.2023
- Sourced, screened, and successfully onboarded 25+ software and hardware engineers, enhancing contract project capabilities
- Collaborated with hiring managers to create a more efficient interview process, reducing the number of interviews per candidate by 25% and improving candidate experience
- Cultivated relationships with over 50 technical candidates, effectively aligning their career goals with potential opportunities
- Led a team of recruiters to implement and analyze performance metrics, boosting productivity by 15%
Executive Legal Assistant
Tiffany & Bosco, P.A.
07.2018 - 03.2022
- Supported two legal departments by assisting three Equity Shareholders and seven Associate attorneys in managing 200+ matters, enhancing team efficiency by 20% within first fiscal year
- Transformed the organization and maintenance of 150+ active client files, reducing file retrieval time by 20%
- Initiated and maintained a client billing schedule for tracking payments and increasing monthly deposits by 35% within first fiscal quarter of implementation
- Modernized financial data management, system processing over $500K in deposits and reducing billing errors by 15%
- Organized 50-100 meetings monthly, streamlining attorney calendars and saving an average of 7 hours per week
ECH Masters- Care Provider
Arion Care Solutions, LLC
07.2015 - 04.2019
- Facilitated individualized care for 20+ DDD recipients, enhancing child development outcomes and rehabilitation progress
- Enhanced workplace safety by leading monthly first-aid and Article-9 training for 15+ employees
- Collected and analyzed client data, tailoring ABA programs and achieving a 75% success rate in goal attainment
Executive Receptionist and Operations Assistant
Vision Offices Executive Suites - Kierland
12.2015 - 05.2017
- Managed front-desk operations, leading to a promotion to Operations Assistant within three months at Kierland Offices
- Assisted in operations for 50+ tenants, boosting satisfaction scores by 20% and improving workflow
- Directed maintenance and administrative tasks, improved workflow by 25% using advanced CRM tools
- Authored a script to enhance intake processes, increasing prospective client touring over 15% and successful engagements by 7%
- Leveraged SalesForce CRM to amplify tenant communication efficiency and track operational metrics, driving data-informed service improvements
- Played a pivotal role as a core team member at Kierland Offices, driving client satisfaction and contributing to the Arizona Rankings 2017 Best Business Center award
Education
Associates of Arts - Business and Communications
Phoenix Community College
Phoenix, AZ01.2017
Women in Finance - Banking and Finance
Fresh Start Women's Foundation
Phoenix, AZ09.2024
Skills
- Customer Service Excellence
- Staff Training and Development
- Point of Sale (POS) Systems
- Conflict Resolution
- Team Leadership
- Event Coordination
- Inventory Control
- Scheduling and Shift Management
- Sales Strategies
- Performance Analysis
- Health and Safety Regulations
- Time Management
- Menu Knowledge
- Mixology
- Barista
- Free Pouring
- Multitasking
Certification
- Food Safety Manager Training
- Arizona Title 4 Certification
- Arizona Food Handler Certification
Timeline
Bartender and Server
Obon Sushi & Ramen Cityscape
09.2025 - Current
Bartender
Gracie's Tax Bar & Club Contact
04.2025 - Current
Front of House Manager & Bartender Lead
Walter Management Company, LLC
09.2024 - 11.2025
Legal Assistant
Rusing Lopez & Lizardi PLLC
06.2024 - 09.2024
Technical Recruiter
Triple Crown Consulting
09.2022 - 01.2023
Marketing Manager and Server/Bartender Lead
Original Gravity, LLC
02.2022 - 11.2024
Executive Legal Assistant
Tiffany & Bosco, P.A.
07.2018 - 03.2022
Executive Receptionist and Operations Assistant
Vision Offices Executive Suites - Kierland
12.2015 - 05.2017
ECH Masters- Care Provider
Arion Care Solutions, LLC
07.2015 - 04.2019
Women in Finance - Banking and Finance
Fresh Start Women's Foundation
Associates of Arts - Business and Communications
Phoenix Community College