Geneva Lyons
Chandler
Summary
Dynamic professional with extensive experience as an Elderly Liaison at Gila River Indian Community, excelling in community outreach and resource advocacy. Proven ability to enhance client satisfaction through effective problem-solving and collaboration. Skilled in reporting and maintaining strong relationships, ensuring a seamless communication flow between departments and families.
Overview
17
17
years of professional experience
Work History
Elderly Laison
Gila River Indian Community
05.2022 - 01.2025
- Served as the primary point of contact, fostering strong relationships between departments and elders/family members.
- Generated reports detailing findings and recommendations.
- Maintained a high degree of professionalism at all times, representing the department with integrity in both internal and external interactions.
- Successfully communicated with entities inside and outside of department.
- Established effective communication channels between departments by attending cross-functional meetings.
- Supported department growth through active participation in networking events, conferences, and professional associations.
- Optimized client experience by delivering superior services.
- Enhanced client satisfaction by addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for department over all improvements.
- Attended interdepartmental collaboration with regular team building activities and open forums for discussion.
- Acted as the liaison between upper management and family members, promoting positive working relationships built on trust.
Secretary/Receptionist
Gila River Indian Community
08.2007 - 05.2022
- Answered phone and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to department employees by copying, faxing, scanning, and filing documents.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted with processing monthly utility bill to ensure timely payment.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks.
- Promoted a positive image of the department through clear communication both internally with colleagues and externally with clients.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
GED -
Community Technolgy Center
Sacaton, AZ10-2013
Skills
- Mediation skills
- Representative experience
- Community outreach
- Home visits
- Resource advocacy
- Reporting
- Problem-solving
- Teamwork and collaboration
- Time management
- Decision-making
- Teamwork
- Reliability
- Adaptability
Timeline
Elderly Laison
Gila River Indian Community
05.2022 - 01.2025
Secretary/Receptionist
Gila River Indian Community
08.2007 - 05.2022
GED -
Community Technolgy Center
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