Genevieve F. Dayao
Chandler
Summary
Dedicated and Detail-oriented professional with 30 years of experience in Purchasing, Operations, Procurement, Sales, Client Services, Supply Chain, and Product Management. Solid record in relationship and business management, augmenting and developing new business and marketing strategies. Excellent communication, coordination, and analysis skills are fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of the company’s value and mission.
Overview
35
35
years of professional experience
Work History
Client Success Agent
Insight Technologies
Chandler
10.2023 - Current
- Proactively acknowledge and complete daily inquiries and work requests (Freshdesk)
- Work inter-departmentally to support and successfully fulfill requests.
- Provide feedback on processes, efficiency, and quality.
- Process and enhance customer satisfaction while using a product or service.
- Develops and maintains long-term business relationships by serving as an internal advocate and client liaison.
- Elevated levels of customer service by using perspective to add value for our clients.
- Developing rapport and a close relationship.
- Performed a variety of activities to facilitate customer Freshdesk Request.
Buyer I
Insight Technologies
Tempe
06.2018 - 10.2023
- Managed PO Backlog by keeping data integrity with current business.
- Performed a variety of activities to facilitate customer POs, process billings, facilitate credit issues, and be accountable for the disposition.
- Develop rapport and a close relationship with supplier contacts.
- Responsible for processing Purchase Order requisitions to approved vendors.
- Find optimal sources for required materials.
- Resolve pricing and quantity discrepancies with vendors.
- Process all PO maintenance including cancellation, quantity, pricing, and delivery charges.
- Work with Accounts Payable for Invoice discrepancies.
- Collaborate with vendors to determine product life cycles.
Sales Support Associates
Insight Technologies
Tempe
09.2017 - 06.2018
- Provide customer service and manage the sales processes for an assigned team of Account Executives.
- Assist with quoting, ordering, account management, mailbox and call management, part requests, report generation, and order fulfillment.
- Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
- Negotiate with AE go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration, and product information.
- Prepare, manage, and submit sales quotes accurately into the appropriate quote entry system.
- Research technical information on product requests and ensure access to procurement.
Support Operations Analyst
Avnet Inc.
Phoenix
12.2011 - 03.2017
- Performed a variety of activities to facilitate customer returns, issued credit, and is accountable for the disposition of all returned products to ensure accuracy for reported inventory and to minimize inventory liability.
- Analyzed, prepared, and processed a variety of moderate to overly complex accounting transactions.
- Analyze data and initiate identified procedures and related documentation to minimize profit leaks and provide training where necessary.
Supply Chain Specialist
Avnet Inc.
Phoenix
11.2010 - 12.2011
- Applied a Subject Matter Expert (SME) level Purchasing and Supply Chain knowledge to Avnet material control systems, policies, and procedures to deliver improvement in all areas governing pricing, purchasing, planning, product delivery, and disposition of inventory for assigned suppliers and/or customers.
- Utilized expert-level analytical skills to reduce product line costs and delivered positive business results for assigned lines.
- Monitor, coordinate, and analyze customer pre-buys and obtain appropriate approvals to secure and manage stock transfers as required.
Material Specialist Sr.
Avnet Inc.
Phoenix
11.2007 - 11.2010
- Responsible for forecasting and managing inventory level and mix, consistent with current business conditions.
- Manage RF Products by providing competitive costs and lead time with the sales team to seek hidden growth opportunities.
- Utilized expert-level analytical skills to reduce product line costs and deliver positive business results for assigned lines.
- Execute Purchase Orders.
Quoted Business Specialist
Avnet Inc.
Phoenix
02.2005 - 11.2010
- Interfaced for Sales, GBM’s and Customers and providing recommendations for strategic/competitive decision making.
- Audited Strategies.
- Analyzed and collaborated with Product Specialists in offering quotes for future business opportunities.
- Provided strategic recommendations.
Quote Specialist
Avnet Inc.
Phoenix
09.2002 - 02.2005
- Responsible for forecasting and managing inventory level and mix, consistent with current business conditions.
- Processed data using analytical skills, data manipulation techniques, and customer satisfaction objectives.
- Analyzed excel information and coordinate between various company applications.
- Conduct analysis to identify root cause of latency and dial tone connection issues.
- Develop rapport and a close relationship with supplier contacts.
Material Specialist Sr.
Avnet Inc.
Phoenix
12.2000 - 09.2002
- Manage RF Products by providing competitive cost and lead time with sales team to seek hidden opportunities for growth.
- Responsible for forecasting and managing inventory level and mix, consistent with current business conditions.
- Develop rapport and a close relationship with supplier contacts.
- Processed bill backs, inventory write offs and stock rotations.
Supervisor, Support Operations
Avnet Inc.
Phoenix
09.1998 - 12.2000
- Supervised, coordinated, and reviewed the work of assigned staff.
- Conducted performance evaluations and salary reviews.
- Trained and assisted staff with the departmental policies and procedures.
- Interfaced with suppliers and sales for strategic recommendations.
- Analyzed, evaluated, and developed processes.
Sales Support Coordinator
Avnet Inc.
Phoenix
01.1995 - 09.1998
- Reviewed audits and resolves sales order system data LOI (letter of intent) management cost of sales review as it relates to supplier’s agreements.
- Obtained appropriate approvals and enter all product sales data.
- Assisted the sales staff in quoting product upon request.
- Participate in process improvement and quality management practices to enhance organizational effectiveness.
- Ensured data integrity in responsibility.
Customer Service Rep. III
Avnet Inc.
Phoenix
05.1992 - 03.1998
- Assisted customers in returning failure parts.
- Processed failures and return product to suppliers.
- Initiated and processed customer credits.
- Processed credit memos with the suppliers.
- Created and delivered initial solution on customers issues.
- Followed up all returns and audited customer contracts.
Corp. Product Support Specialist
Avnet Inc.
Phoenix
03.1998 - 01.1995
- Under general supervision interprets organizes and formats data for timely dissemination to the Product Business Group and Sales.
- Obtained appropriate approvals and enter all product sales data into computerized sales order system.
- Assisted the sales staff in quoting product upon request.
- Participated in process improvement and quality management practices to enhance organizational effectiveness.
- Ensured data integrity in responsibility.
Distribution Center Rep. I-III
Avnet Inc.
Phoenix
09.1990 - 05.1992
- Processed and initiated customer orders.
- Processed and assisted workers on final inspection/special orders.
- Assisted Manager and workers with all warehouse issues.
- Processed, expedited, and initiated orders with special handling.
- Trained new employees (Distribution Center Rep).
Education
Bachelor’s Science Administration - Accounting
Holy Angel University
01.1990
Bachelor’s Science Administration - Executive Secretary
Holy Angel University
01.1986
Skills
- Product Management
- Purchasing Forecasting & Managing Inventory
- Team Leader and a Collaborator
- Supply Chain Management
- Operations and Procurement
- Relationship Cultivator
- Negotiation and Communication Skills
- Microsoft Office (Excel, PowerPoint, Word, Access)
- Calypso
- CRM
- Titan
- Web-I
- JDA
- Sabre
- Mapper
- Symphony
- Supplier’s System
- SAP System Specialist
- A/P Systems and Tools
- SAP
- SMART
- Backlog Portal System
- Vendors Portal Systems
- Freshdesk
Affiliations
- Samahang Bayanihan of Arizona
- St. Mary’s Food Bank
- San Juan Diego Catholic Church
- Santo Rosario Group of Arizona
Accomplishments
- Successfully resolved a complex customer issue, leading to a positive customer outcome and increased customer loyalty.
- Reduced operational costs by 10% by streamlining workflows and implementing recent technologies.
- Successfully motivated and inspired by a team to achieve exceptional results, resulting in an increase of 20% in their productivity.
- Participated in a company culture initiative that increased employee morale and engagement overall.
References
- Lito Silla, (480)-363-9648
- Melanie Mitchell, (480)-409-6503, Melanie.Mitchell@Insight.com
- Callie Stark, (480)-909-4191, Callie.Stark@Insight.com
- Emily Lumba, (602)-475-1414, Samahang Bayanihan of Arizona
Professional Overview
Dedicated and Detail-oriented professional with 30 years of experience in Purchasing, Operations, Procurement, Sales, Client Services, Supply Chain, and Product Management. Solid record in relationship and business management, augmenting and developing new business and marketing strategies. Excellent communication, coordination, and analysis skills are fully committed to providing and implementing dynamic, compelling solutions to the ongoing objectives of the company’s value and mission.
Timeline
Client Success Agent
Insight Technologies
10.2023 - Current
Buyer I
Insight Technologies
06.2018 - 10.2023
Sales Support Associates
Insight Technologies
09.2017 - 06.2018
Support Operations Analyst
Avnet Inc.
12.2011 - 03.2017
Supply Chain Specialist
Avnet Inc.
11.2010 - 12.2011
Material Specialist Sr.
Avnet Inc.
11.2007 - 11.2010
Quoted Business Specialist
Avnet Inc.
02.2005 - 11.2010
Quote Specialist
Avnet Inc.
09.2002 - 02.2005
Material Specialist Sr.
Avnet Inc.
12.2000 - 09.2002
Supervisor, Support Operations
Avnet Inc.
09.1998 - 12.2000
Corp. Product Support Specialist
Avnet Inc.
03.1998 - 01.1995
Sales Support Coordinator
Avnet Inc.
01.1995 - 09.1998
Customer Service Rep. III
Avnet Inc.
05.1992 - 03.1998
Distribution Center Rep. I-III
Avnet Inc.
09.1990 - 05.1992
Bachelor’s Science Administration - Accounting
Holy Angel University
Bachelor’s Science Administration - Executive Secretary
Holy Angel University
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