Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Valle

Tucson,AZ

Overview

3
3
years of professional experience

Work History

Member Support Specialist

CEDR HR Solutions
06.2023 - Current
  • Developed strong relationships with members through empathetic communication and effective problem-solving skills.
  • Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
  • Proactively identified potential issues affecting members and escalated them to appropriate departments for swift resolution.
  • Collaborated with cross-functional teams to address complex issues, resulting in seamless member interactions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency for customers.

Scheduling Manager

Achieve Behavioral Associates
05.2022 - 05.2023
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Served as the central point of contact for a team of over 50 employees & 70 patients between 3 locations.
  • Ensured compliance with labor laws and company policies when creating employee schedules, mitigating potential legal risks.
  • Maximized resource utilization by reallocating personnel based on skill sets across various departments during peak demand periods.

Registered Behavior Technician

Achieve Behavioral Associates
01.2022 - 05.2022
  • Observed, monitored, and recorded maladaptive behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for staff members and clients.
  • Maintained detailed records of client progress, enabling data-driven decisions, for intervention adjustments and goal development.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

Education

A.S. In Progress - Biology

College of The Canyons
Valencia, CA

Associate of Applied Science - Dental Hygiene

Pima Community College
Tucson, AZ
06-2028

No Degree - Marine Microbiology

C-DEBI GEM Program
Avalon, CA
08.2021

Skills

  • Payment processing
  • Client education
  • Member correspondence
  • Time management
  • Attention to detail
  • Phone etiquette
  • MS office
  • Team collaboration
  • Organizational skills

Languages

Spanish
Native or Bilingual
German
Elementary

Timeline

Member Support Specialist

CEDR HR Solutions
06.2023 - Current

Scheduling Manager

Achieve Behavioral Associates
05.2022 - 05.2023

Registered Behavior Technician

Achieve Behavioral Associates
01.2022 - 05.2022

A.S. In Progress - Biology

College of The Canyons

Associate of Applied Science - Dental Hygiene

Pima Community College

No Degree - Marine Microbiology

C-DEBI GEM Program

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Genesis Valle