George Illingworth
American Express
Phoenix
5
years of professional experience
Travel Consultant with solid experience in the curation of end-to-end personalized luxury travel itineraries.
A passionate candidate who excels
in understanding customer needs through consultation, creating
memorable and unique travel experiences, and whose
resilience and optimism ensure delivery of solutions in the event
of in-trip issues.
Work History
Travel Consultant
8 Months- Created luxury travel itineraries for VIP clients, which included booking premium domestic and international flights, car rentals and hotel stays with Sabre GDS system
- White glove service and excellent understanding of clients’ needs ensured placement in the top 20% of consultants for client satisfaction and booking scores
- Managed all aspects of reservations, ticketing, itinerary changes, cancellations, exchanges, disruptions and refunds
- Meticulous work style ensured a high level of compliance accuracy
Travel Consultant
2 Years 10 Months- Curated end-to-end bespoke package FIT itineraries
- Booked train tickets, flights, hotel stays, ferries, car rental, transfers, and dinner reservations
- Collaborated with DMC’s to arrange tours and excursions
- Consistently met and exceeded client satisfaction and booking metrics leading to many repeat clients and referrals
- Resolved in trip travel disruptions with confidence
- Regularly contributed to weekly company meetings with suggestions on how to improve services and operational efficiencies in the startup
Recruitment Consultant
1 Year 7 MonthsEducation
Bachelor of Arts - German And Hispanic Studies
Skills
Proficient in the use of Sabre GDS and CRM software
Proven experience in building trust through calls
virtual
and in person client meetings
Strong understanding of global destinations
Exceptional customer service
Proven experience working at a startup
Excellent communication skills
Proficient in German and Spanish
Timeline
Travel Consultant
American Express
02.2026 - CurrentRead More
Travel Consultant
Tailor Made Rail
03.2023 - 01.2026Read More
Recruitment Consultant
X4 Group
07.2021 - 02.2023Read More
Queen Mary University of London
Bachelor of Arts from German And Hispanic Studies
Read More