George Millett
Peoria
Summary
Goal-driven and results-oriented Training Manager with over 15 years of experience in developing and executing high-impact training interventions that enhance skill sets and exceed performance objectives. Demonstrated expertise in performance evaluation, needs analysis, and team up-skilling to significantly boost staff performance. A strong background in training and development enables the delivery of impactful learning initiatives, effective training program design, and team collaboration while adapting to evolving organizational needs. Renowned for delivering measurable results, enhancing employee performance, and ensuring consistent growth through strategic training solutions, complemented by exceptional communication, leadership, and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Manager
Depcom Power
Scottsdale, AZ
10.2024 - Current
- Lead the strategic development, implementation, and continuous improvement of comprehensive training programs for a services team of 100+ technicians, driving technical proficiency, compliance with industry standards, and alignment with business goals through data-driven performance optimization.
- Designed and launched the DEPCOM Services Technician Training Program, creating a standardized, scalable framework that improved technician readiness and reduced onboarding time across multiple sites.
- Administered and enhanced the technician training program by managing content, enrollment, and performance tracking to increase participation and ensure compliance.
- Led the development and continuous improvement of training content by partnering with subject matter experts and leveraging analytics to boost learning relevance and effectiveness.
- Served as liaison with the external training partner to oversee agreements, coordinate deliverables, and ensure consistent delivery of high-quality training solutions.
- Supported professional development for site and field service teams by conducting needs assessments and implementing targeted learning solutions that closed skill gaps and elevated performance.
- Partnered with Service Leaders, Site Managers, and cross-functional teams, including EPC, Safety, and Commissioning, to align training initiatives with operational needs and strengthen cross-functional collaboration.
- Utilized data analytics and key performance metrics to measure training effectiveness, drive continuous improvement, and demonstrate Return On Investment for learning initiatives.
EUV Training Engineer
Trumpf
Phoenix, AZ
05.2023 - 10.2024
- Enhanced course quality and participant satisfaction by aligning training materials with business objectives and customer needs.
- Designed and delivered interactive technical training programs on EUV systems for customers and Trumpf personnel, focusing on boosting user competency and optimizing operational performance.
- Assessed current training practices and materials to pinpoint areas for enhancement and elevate overall instructional quality.
- Partnered with training manager to meticulously adjust training programs, focusing on optimizing delivery and enhancing participant satisfaction and retention.
- Oversaw the compilation, review, and updating of documentation and data in partnership with technical writers and curriculum developers, ensuring adherence to accuracy and standardization protocols.
- Coordinated development and deployment of diverse learning formats, promoting increased access and adaptability for learners.
- Conducted comprehensive training and gathered valuable insights for program enhancement during visits to customer sites and Trumpf facilities worldwide.
- Analyzed organizational goals and technical updates to refine training content, driving continuous improvement initiatives and maximizing effectiveness.
- Assessed audience needs and delivered targeted technical training programs to ensure effective learning outcomes.
- Developed comprehensive instructional materials focused on enhancing educational experiences and outcomes.
Operations Management Senior Analyst
Cox Communications
Phoenix, AZ
08.2021 - 04.2023
- Collaborated with area technicians, supervisors, and field service managers to achieve Cox Home Security and Cox Business Security Solutions field performance standards, driving operational excellence, compliance, and customer satisfaction across the region.
- Partnered with regional and field service leadership to achieve installation, service, and quality objectives, ensuring consistent delivery of high-performance field operations.
- Delivered technical instruction and guidance to residential and business technicians on Cox Home Security and Business Security products, enhancing technical capability and service quality.
- Coordinated and executed Cox Business Security Solutions launch initiatives under the direction of regional leadership, ensuring smooth implementation and operational readiness.
- Served as the region's primary point of contact for customer escalations, successfully resolving issues and maintaining strong client relationships.
- Managed regulatory and compliance matters within the service delivery scope by maintaining adherence to licensing requirements and industry standards.
- Collaborated with licensing experts to track and maintain technician licensing records and proactively ensured timely renewals for all field personnel.
- Secured the CR-67 Contractor's Security License for Cox Communications in the state of Arizona, enabling business continuity and compliance with state regulations.
- Championed new product integration, process optimization, and continuous improvement initiatives, earning recognition as a regional leader in field service excellence.
- Advocated for ongoing technician training by identifying skill gaps, coordinating refresh sessions, and promoting knowledge sharing across the organization.
Professional Educator - Technical
Cox Communications
Phoenix, AZ
01.2008 - 08.2021
- Delivered comprehensive technical training to field technicians on Cox products, technologies, tools, processes, and safety procedures to enhance field performance, technical competency, and service quality.
- Instructed technicians in complex technical and functional content, ensuring consistent understanding of Cox installation, maintenance, and network troubleshooting standards.
- Planned, scheduled, and facilitated hands-on training courses and workshops that improved technician diagnostic accuracy and reduced field error rates.
- Set up, maintained, and managed lab tools and equipment at Cox Technical Training Facilities to support interactive, real-world learning environments.
- Developed and refined training materials by collaborating with curriculum development teams, providing feedback to enhance instructional design and course effectiveness.
- Cultivated strong technical expertise across multiple functional areas to effectively transfer critical knowledge and best practices to diverse training audiences.
- Promoted a culture of safety and operational excellence by integrating field safety procedures and standards into all technical training programs.
Education
Bachelors of Science - Networking and Communication Management
DeVry University
PhoenixSkills
- Training & Development
- Performance Improvement
- Needs Analysis & Team Up-skilling
- Project/Program Management
- Team Building & Leadership
- Training Material Development
- Advanced Technology Execution
- Regulatory Compliance
Certification
CompTIA Certified Technical Trainer
Timeline
Training Manager
Depcom Power
10.2024 - Current
EUV Training Engineer
Trumpf
05.2023 - 10.2024
Operations Management Senior Analyst
Cox Communications
08.2021 - 04.2023
Professional Educator - Technical
Cox Communications
01.2008 - 08.2021
Bachelors of Science - Networking and Communication Management
DeVry University