George Uhrig
Phoenix,AZ
Summary
Hardworking and reliable Individual focused on going above and beyond to support team and serve customers. Trained in many fields and offering top notch work abilities. Motivated to continue to learn and grow as a professional. Dependable Self Motivated Punctual and many other attributes.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Allegiant Airline
03.2021 - 10.2021
- Performing top notch customer service and all duties as a Ticket Agent and Gate Agent
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
Operations Executive
Express Medical Equipment, Inc.
03.2009 - 08.2019
- Reviewed department systems, concerns, budgets and goals
- Provided market leadership guidance by establishing goals based on competitive analysis and contemporary performance targets
- Devised specific business plans for individual segments, monitoring subsequent execution efforts to verify successful implementation
- Monitored all business activities for compliance with state and local laws and regulations
- Identified and recruited external talent for new and open positions, prioritizing extant competencies to shorten onboarding times and reduce training needs
- Improved customer satisfaction and loyalty building an atmosphere focused on positive, memorable experiences.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
Small Business Owner
GML Enterprise, Inc.
03.2006 - 02.2009
- Monitored sales forecasting reports and changing trends
- Obtained and renewed orders, promptly arranging delivery
- Arranged for product demonstrations and trial installations to promote brand awareness and increase sales
- Increased revenue and reduced risk by enforcing company policies and improving operations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Assistant Store Manager
Sports Authority
07.2002 - 02.2006
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Education
BACHELOR DEGREE / BASIC ENGINEERING - Engineering Mechanics
ECOLE PROFESSIONNELLE DE LUXEMBOURG
LUXEMBOURG / LUXEMBOURG06.1973
Skills
- Operations Management
- Time Management
Languages
French
Native or Bilingual
German
Native or Bilingual
Additional Information
Played semi professional sports in Luxembourg. Sport was Team Handball, very big in Europe, not so much here in the States. I was Captain of my home team for over 10 years and played in 2 World Championships representing my Home Country.
All my life I have been a Team Player and Leader.
Timeline
Customer Service Agent
Allegiant Airline
03.2021 - 10.2021
Operations Executive
Express Medical Equipment, Inc.
03.2009 - 08.2019
Small Business Owner
GML Enterprise, Inc.
03.2006 - 02.2009
Assistant Store Manager
Sports Authority
07.2002 - 02.2006
BACHELOR DEGREE / BASIC ENGINEERING - Engineering Mechanics
ECOLE PROFESSIONNELLE DE LUXEMBOURG
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