Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald Jobczynski

Gilbert

Summary

Dedicated service manager with expertise in team leadership, customer relationship management, and service process optimization. Proven ability to enhance customer satisfaction and resolve inquiries efficiently.

Overview

14
14
years of professional experience

Work History

Service Advisor

Henry Brown Buick Gmc
Gilbert
02.2026 - Current
  • Greeted customers, identified needs, and advised on automotive services to enhance customer satisfaction.
  • Managed customer inquiries on vehicle maintenance, warranties, and recalls to ensure informed decision-making.
  • Provided repair cost estimates and discussed options to help customers understand service choices.

Service Drive Manager

Permian Chevorlet-GMC
Hobbs
01.2025 - 01.2026
  • Managed service drive operations to ensure efficient customer flow and satisfaction.
  • Monitored daily operations to maintain high standards of service quality and professionalism.
  • Collaborated with technicians to resolve customer concerns effectively and promptly.
  • Advised customers on proper product usage and repair.

Service Manager

Westlie Ford & Super Duty Center
Minot
07.2012 - 11.2024
  • Managed daily service operations ensuring customer satisfaction and efficiency.
  • Resolved customer complaints in a timely manner.
  • Implemented training programs for staff on customer service techniques.
  • Analyzed service department performance to identify areas for improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Hired and trained service department staff to drive performance.

Education

High School Diploma -

North East High
North East, PA
05-1984

Skills

  • Customer relationship management
  • Process optimization
  • Relationship management
  • Estimation management
  • Technical knowledge
  • Automotive diagnostics
  • Technical skills
  • Multitasking
  • Complaint resolution

Timeline

Service Advisor

Henry Brown Buick Gmc
02.2026 - Current

Service Drive Manager

Permian Chevorlet-GMC
01.2025 - 01.2026

Service Manager

Westlie Ford & Super Duty Center
07.2012 - 11.2024

High School Diploma -

North East High
Gerald Jobczynski