Dedicated service manager with expertise in team leadership, customer relationship management, and service process optimization. Proven ability to enhance customer satisfaction and resolve inquiries efficiently.
Overview
14
14
years of professional experience
Work History
Service Advisor
Henry Brown Buick Gmc
Gilbert
02.2026 - Current
Greeted customers, identified needs, and advised on automotive services to enhance customer satisfaction.
Managed customer inquiries on vehicle maintenance, warranties, and recalls to ensure informed decision-making.
Provided repair cost estimates and discussed options to help customers understand service choices.
Service Drive Manager
Permian Chevorlet-GMC
Hobbs
01.2025 - 01.2026
Managed service drive operations to ensure efficient customer flow and satisfaction.
Monitored daily operations to maintain high standards of service quality and professionalism.
Collaborated with technicians to resolve customer concerns effectively and promptly.
Advised customers on proper product usage and repair.
Service Manager
Westlie Ford & Super Duty Center
Minot
07.2012 - 11.2024
Managed daily service operations ensuring customer satisfaction and efficiency.
Resolved customer complaints in a timely manner.
Implemented training programs for staff on customer service techniques.
Analyzed service department performance to identify areas for improvement.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Hired and trained service department staff to drive performance.