Gerardo Herrera
Casa Grande
Summary
Dedicated and customer-focused professional seeking a Front Desk Coordinator position at San Tan Eye Care. Offers strong interpersonal, organizational, and multitasking abilities gained from experience in healthcare, research coordination, and administrative roles. Committed to providing an exceptional patient experience and supporting a team-oriented environment.
Overview
7
7
years of professional experience
Work History
Clinical Research Coordinator
Mayo Clinic
01.2022 - 01.2025
- Served as the main point of contact for patient scheduling, informed consent, and data entry for multiple cardiology and oncology studies.
- Maintained detailed and confidential patient records in compliance with HIPAA and institutional standards.
- Collaborated with physicians, sponsors, and research teams to ensure timely study milestones and patient satisfaction.
- Recognized for maintaining a calm, professional presence in fast-paced, high-volume clinical settings.
Patient Services Representative
HonorHealth
01.2020 - 01.2022
- Managed front-desk operations including patient check-in/out, appointment scheduling, and insurance verification.
- Handled phone and in-person inquiries with professionalism and empathy.
- Streamlined patient flow through proactive communication and time management.
Customer Service Associate
Walgreens
01.2018 - 01.2020
- Greeted customers and resolved concerns with a positive, service-oriented attitude.
- Processed transactions efficiently while maintaining accuracy and compliance with company procedures.
Education
A.A.S. - Health Services Management
GateWay Community College
Phoenix, AZHigh School Diploma -
Coolidge High School
Coolidge, AZ05-2019
Skills
- Patient Relations & Customer Service
- Scheduling & Data Entry (EMR/Practice Management Systems)
- Time Management & Multitasking
- HIPAA Compliance
- Professional Written & Verbal Communication
- Microsoft Office Suite / Google Workspace
Timeline
Clinical Research Coordinator
Mayo Clinic
01.2022 - 01.2025
Patient Services Representative
HonorHealth
01.2020 - 01.2022
Customer Service Associate
Walgreens
01.2018 - 01.2020
A.A.S. - Health Services Management
GateWay Community College
High School Diploma -
Coolidge High School