Gerardo Orozco
Yuma
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon
06.2024 - Current
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Representative
Wireless Plus
01.2020 - 07.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Armed Guard
Securitas Security Services USA
02.2018 - 08.2019
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Logged vehicles entering and leaving premises.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Seasonal Dept
Lowes Home Improvment
11.2016 - 12.2017
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Built and designed large displays weekly to promote specific products.
- Assisted in selling high ticket items such as Lawn Mowers, Paction Furniture and Grills
Consumables Team Member
Target
04.2015 - 09.2016
- Maintained cleanliness and in-stock position within work areas and became cross-trained and assisted in other areas.
- Stocked and faced supplies during store open hours while being available to customers.
- Handled product and equipment according to safety guidelines and supported safe working and shopping environment.
- Educated customers about consumables products and gained exemplary product knowledge.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Associate of Arts - Kinesiology
Los Angeles Valley College
Van Nuys, CA03.2014
High School Diploma -
North Hollywood High School
North Hollywood, CA06.2013
Skills
- Closing Sales
- Persuasive Techniques
- Upselling Techniques
- Willingness to learn
- Social
- Works Great Under Pressure
- Good Listener
- Persistent
- Perfectionist
- Works in a Timely Manner
- Customer retention abilities
Certification
Commercial Drivers License
Lift Certification
Food Handlers Card
Languages
Spanish
Professional Working
Timeline
Sales Representative
Verizon
06.2024 - Current
Sales Representative
Wireless Plus
01.2020 - 07.2021
Armed Guard
Securitas Security Services USA
02.2018 - 08.2019
Seasonal Dept
Lowes Home Improvment
11.2016 - 12.2017
Consumables Team Member
Target
04.2015 - 09.2016
High School Diploma -
North Hollywood High School
Associate of Arts - Kinesiology
Los Angeles Valley College