Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

GERARDO TAFOYA

Yuma

Summary

My professional goal is to continue growing as a successful sales specialist. Over the last few years, I have demonstrated the consistency needed to be successful in the sales field. I have learned new skills, and my experience and knowledge have not only made me a better seller but also allow me to share those skills with my teammates, which makes us all succeed. I’m always eager to learn and for new opportunities.

Overview

12
12
years of professional experience

Work History

License Insurance Sales Agent

Allstate Corp
Yuma
01.2025 - Current
  • Inbound sales and customer service.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.

Sales Specialist

Spectrum Communications
Yuma
07.2017 - 01.2025
  • Provide in-person customer service and sales.
  • Successfully able to top-down sell, offering cell phone service and phones, residential Internet, television, and home phone.
  • Sell, activate cell phone devices, assist customers with data transfer.
  • Learn customer needs, and based on those needs, make the best recommendation (package).
  • Help with back office duties, for example, weekly inventory.
  • I was also assigned as my store's Apple Master, and I was required to complete monthly training on Apple products and share my knowledge with my teammates.
  • Due to my experience and performance, I am one of the few Sales Specialists with the title of Expert.

Customer Service Provide

Convey Health Solutions
Yuma
07.2016 - 06.2017
  • Provide customer services by phone.
  • Place orders for medical supplies.
  • Respond to incoming orders regarding the status of their order.
  • Explain members the benefits of the program which they are enrolled.
  • Be a reliable worker.

Customer Retention Supervisor

Advanced Call Center Technology
San Luis
01.2016 - 06.2016
  • Supervise 10-14 new and experiences customer service sales representatives.
  • Monitor/supervise representative’s behaviors in a variety of different procedures and behaviors such as call handling, professionalism while all guidelines of customer security and privacy are followed.
  • Was able to share my knowledge on customer service and sales techniques while conducting 1 on 1 with my agents and conducting role playing.

Customer Service/Sales Advocate

Advance Call Center for Technology
San Luis
01.2013 - 12.2015
  • Provide customer services by phone.
  • Help existing and new customers with their cell phone, home phone, TV, and internet services inquiries.
  • Provide support to my peers by providing them assistant with communication skills and customers inquires.
  • Provide feedback to clients located in other states to help our customers resolve their internet, cell phone, home phone and TV services.

Education

Associates - Administration of Justice

Arizona Western College
Yuma, Arizona
01.2012

Skills

  • Fast learner
  • Great with computer systems
  • Responsible
  • Dedicated
  • Reliable
  • Time management skills
  • Active listener
  • Interpersonal skills
  • Work well with others
  • Communication skills
  • Good customer service
  • Outgoing
  • Positive
  • Bilingual (English and Spanish)
  • Client advising
  • Product knowledge
  • Customer relationship management

References

  • Abel Sanchez Rodriguez, Allstate Sales Rep, 928-920-1373
  • Rosa Verdugo, Micro Biology Tech, 928-503-6838
  • David Dunnigan, Take Five Store Manager, 623-692-9000

Languages

English
Professional
Spanish
Professional

Timeline

License Insurance Sales Agent

Allstate Corp
01.2025 - Current

Sales Specialist

Spectrum Communications
07.2017 - 01.2025

Customer Service Provide

Convey Health Solutions
07.2016 - 06.2017

Customer Retention Supervisor

Advanced Call Center Technology
01.2016 - 06.2016

Customer Service/Sales Advocate

Advance Call Center for Technology
01.2013 - 12.2015

Associates - Administration of Justice

Arizona Western College

Similar Profiles

CREATE PROFILE
GERARDO TAFOYA