Gerardo Tafoya
Yuma
Summary
Motivated professionals with years of experience in customer service and sales, seeking an opportunity in corrections, bringing strong interpersonal, problem solving and de-escalations skills. Motivated to learn new skills and the ability to support facility security and positively contribute to a safe professional environment. I'm always eager to learn and for new opportunities.
Overview
13
13
years of professional experience
Work History
Debt Specialist
National Debt Relief
Yuma, AZ
05.2026 - Current
- Outbound/Inbound Consultation with client needing financial help
- Identify if NDR is an option for our client’s financial hardship
Patient Services
Onvida Health Cardiology
Yuma, AZ
02.2026 - 04.2026
- Patient Check in and out
- Schedule new appointments
- Assist other clinics with referrals and patient documents
License Insurance Sales Agent
Allstate Corp
Yuma, AZ
01.2025 - 03.2026
- Inbound sales and customer service.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Researched complex underwriting issues and provided solutions for customers’ satisfaction.
- Ensured compliance with all federal, state, and local laws and regulations regarding insurance practices.
Sales Specialist
Spectrum Communications
Yuma, Arizona
07.2017 - 01.2025
- Provide in-person customer service and sales.
- Successfully able to top-down sell, offering cell phone service and phones, residential Internet, television, and home phone.
- Sell, activate cell phone devices, assist customers with data transfer.
- Learn customer needs, and based on those needs, make the best recommendation (package).
- Help with back-office duties, for example, weekly inventory.
- I was also assigned as my store's Apple Master, and I was required to complete monthly training on Apple products and share my knowledge with my teammates.
- Due to my experience and performance, I am one of the few Sales Specialists with the title of Expert.
Customer Service Provide
Convey Health Solutions
Yuma, Arizona
07.2016 - 06.2017
- Provide customer services by phone.
- Place orders for medical supplies.
- Respond to incoming orders regarding the status of their order.
- Explain to members the benefits of the program which they are enrolled.
- Be a reliable worker.
Customer Retention Supervisor
Advanced Call Center Technology
San Luis, Arizona
01.2016 - 06.2016
- Supervise 10-14 new and experienced customer service sales representatives.
- Monitor/supervise representative's behaviors in a variety of different procedures and behaviors such as call handling, professionalism while all guidelines of customer security and privacy are followed.
- I was able to share my knowledge on customer service and sales techniques while conducting 1 on 1 with my agents and conducting role playing.
Customer Service/Sales Advocate
Advance Call Center for Technology
San Luis, Arizona
01.2013 - 12.2015
- Provide customer services by phone.
- Help existing new customers with their cell phone, home phone, TV, and internet services inquiries.
- Provide support to my peers by providing them assistant with communication skills and customers inquires.
- Provide feedback to clients located in other states to help our customers resolve their internet, cell phone, home phone and TV services.
Education
Associates - Administration of Justice
Arizona Western College
Yuma, Arizona01.2012
Skills
- Fast learner
- Great with computer systems
- Responsible
- Dedicated
- Reliable
- Time management skills
- Active listener
- Interpersonal skills
- Work well with others
- Communication skills
- Good customer service
- Outgoing
- Positive
- Bilingual (English and Spanish)
- Client advising
- Product knowledge
- Customer relationship management
Languages
English: Professional
Spanish: Professional
Timeline
Debt Specialist
National Debt Relief
05.2026 - Current
Patient Services
Onvida Health Cardiology
02.2026 - 04.2026
License Insurance Sales Agent
Allstate Corp
01.2025 - 03.2026
Sales Specialist
Spectrum Communications
07.2017 - 01.2025
Customer Service Provide
Convey Health Solutions
07.2016 - 06.2017
Customer Retention Supervisor
Advanced Call Center Technology
01.2016 - 06.2016
Customer Service/Sales Advocate
Advance Call Center for Technology
01.2013 - 12.2015
Associates - Administration of Justice
Arizona Western College