Gerardo Valenzuela
Tucson
Summary
Dynamic Pest Control Technician with a proven track record at Greenshield, adept at implementing integrated pest management solutions. Skilled in chemical application and client education, I excel in fostering customer satisfaction and reducing callbacks through effective problem-solving and communication. Committed to safety and reliability, I ensure optimal pest management outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Greenshield
02.2022 - Current
- Inspected properties for pest infestations and identified appropriate treatment solutions.
- Applied pesticides and treatments following safety protocols and guidelines.
- Maintained accurate records of service visits, treatments applied, and customer communications.
- Educated clients on pest prevention strategies and proper sanitation practices.
- Utilized integrated pest management techniques to minimize environmental impact.
- Conducted follow-up inspections to ensure effectiveness of treatments provided.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
Sales/CSR/Pest Control Technician
Truly Nolen
11.2004 - 11.2014
- Provided exceptional support by addressing customer inquiries and resolving issues efficiently.
- Assisted in managing appointment scheduling, ensuring timely service delivery for clients.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline communication processes, improving overall response times.
Pest Control Technician
Wildcat Exterminating
12.2019 - 01.2022
- Managed weed control for both commercial and residential properties.
- Applied diverse techniques and equipment to manage pest control services for commercial and residential clients.
- Treated for termite activity doing post constructions and pretreats as well as wdiirs.
- Promoted pest management services to diverse client base.
Pest Control Technician
HomeTeam
12.2016 - 12.2019
- Conducted thorough inspections to identify pest infestations and sanitation issues.
- Applied appropriate pesticides and treatments in compliance with safety regulations.
- Maintained accurate records of service performed and customer interactions.
- Educated clients on pest prevention methods and product usage.
- Resolved customer inquiries and complaints to ensure satisfaction with services provided.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Prepared reports and kept detailed records of pest control activities.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Sales/termite Supervisor
University Pest Control
11.2014 - 12.2016
- Performed thorough evaluations of properties to identify termite infestations.
- Restored coverage for clients by renewing lapsed termite warranties.
- Conducted pretreatment operations throughout the state.
- Conducted comprehensive termite treatments across various properties.
Education
Bachelor in Science - Business Management
University of Phoenix
Tempe, AZ05.2023
Skills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Clean driving record
- Pest management techniques
- Chemical handling
- Rodent control
- Data entry
- Property inspection
- Service sales
- Communicative and articulate
- Conflict mediation
- Pest management solutions
- Chemical application experience
- Bed bug treatments
- Bed bug extermination
- Team mentoring
- Integrated pest management
- Termite treatment
- Creative problem solving
- Pest identification
- Effective team management
- Rodent exclusion
- Insect identification
- Dedicated and driven
- Reports and documentation
- Reinfestation prevention
- Client consultation
- Customer education
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Certification
I have all my pest control license which also includes termites and ornamentals which is weed service license
Languages
Spanish
Full Professional
Timeline
Pest Control Technician
Greenshield
02.2022 - Current
Pest Control Technician
Wildcat Exterminating
12.2019 - 01.2022
Pest Control Technician
HomeTeam
12.2016 - 12.2019
Sales/termite Supervisor
University Pest Control
11.2014 - 12.2016
Sales/CSR/Pest Control Technician
Truly Nolen
11.2004 - 11.2014
Bachelor in Science - Business Management
University of Phoenix