GIABELLA JORDAN

CUSTOMER SERVICE TEAM LEADER ORGANIZATION TIME MANAGEMENT DIPLOMA SHIFT LEADER Einstein Bros. Bagels | August 2021 - Present

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Primavera
• CPR Certified
• Arizona Food Handlers Card
• Passionate and results-oriented, I have a proven track record inoperational efficiency, team development, and customersatisfaction, adept at leveraging upselling techniques and trainingnew team members to maximize staff performance and businessprofitability
• As a dedicated Shift Leader at Einstein Bros
• Bagels, I demonstrateexceptional leadership and problem-solving skills, consistentlymanaging daily operations with efficiency and poise
• My experience includes ensuring impeccable customer service,managing staff scheduling, and maintaining high-quality foodpreparation standards
• I am known for fostering a positive and collaborative workenvironment that enhances team performance
• With a keen eye fordetail, I oversee inventory management and merchandising,contributing to the overall store performance
• My role at Einstein Bros
• Bagels reflects my strong work ethic,managerial capabilities, and commitment to creating an outstandingexperience for every customer
• Create weekly staff schedules
• Inventory Management - Purchasing, Auditing, Organizing
• Successfully utilized upselling strategies, leading to significantincreases in average transaction value and overall storerevenue
• Effectively onboarded and trained new team members, utilizingestablished programs to ensure smooth integration and optimalperformance.