Gianina -Elena Gerea
Flight Attendant
Abu Dhabi
Summary
Proven professional with a track record of enhancing customer loyalty and data integrity at Etihad Airways. Skilled in customer service and emergency procedures, adept at adapting to evolving industry trends. Demonstrated excellence in public speaking and professionalism, significantly reducing errors through quality control measures. Accomplished Flight Attendant offering over one and a half year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cabin crew position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Flight Attendant
Etihad Airways
2023.04 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Completed pre-flight safety checks to reinforce passenger safety.
Receptionist
HOTEL IMPERIO CERNAVODA
2022.04 - 2022.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Data Processing
SC ROEL SRL
2021.09 - 2022.04
- Implemented quality control measures during data processing stages, reducing errors and enhancing overall data integrity.
- Evaluated emerging technologies and industry best practices to continuously improve data processing capabilities within organization.
- Kept up-to-date with industry trends and emerging technologies, incorporating best practices into company''s data processing procedures as appropriate.
Education
High School Diploma -
Theoretic High School Cernavoda
Cernavoda , Romania 2016.09 - 2020.06
Skills
Customer Service
Flight safety
First Aid
Public Speaking
Professional Appearance
Administrative tasks
Emergency Procedures
Safety Procedures
Adaptability and Flexibility
Professionalism
Languages
English
Upper intermediate (B2)
Timeline
Flight Attendant
Etihad Airways
2023.04 - Current
Receptionist
HOTEL IMPERIO CERNAVODA
2022.04 - 2022.07
Data Processing
SC ROEL SRL
2021.09 - 2022.04
High School Diploma -
Theoretic High School Cernavoda
2016.09 - 2020.06
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