Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gianna DePratti

Phoenix

Summary

Professional with expertise in customer service, data entry, and conflict resolution. Proven track record in effectively addressing customer complaints, enhancing satisfaction and retention rates. Committed team player focused on achieving organizational success through strong relationship-building skills. Results-driven individual with a positive attitude and a passion for cultivating partnerships and driving business growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Relations Specialist

Vanguard
Scottsdale
01.2025 - Current
  • Provided technical support to clients regarding product usage.
  • Created, maintained and updated databases of clients' information for easy access.
  • Maintained positive relationships with clients by providing prompt responses to their queries.
  • Managed incoming inquiries from customers via phone, email and other communication channels.

Marketing Intern

Parker Hannifin Corp.
Kent
05.2024 - 08.2025
  • Generated an average of 20 sales orders daily to maintain interdepartmental workflow and ensure timely delivery of parts.
  • Assessed damages on returned parts, collaborating with engineers to generate approximately $350,000 in revenue.
  • Analyzed logistics data to identify trends and opportunities for process improvements, leading to increased operational efficiency.
  • Participated in weekly marketing meetings, contributing insights on project status and identifying potential bottlenecks for resolution.

Legal Intern

Maricopa County Attorney's Office
Phoenix
05.2023 - 07.2025
  • Conducted comprehensive legal research and analysis to support attorneys in the preparation of case materials and legal documents, enhancing the quality of legal arguments presented in court.
  • Collaborated with attorneys to review evidence and case files, developing detailed summaries that informed strategic decisions during litigation processes.
  • Attended court hearings and proceedings with supervising attorneys, gaining practical insights into courtroom procedures while providing on-site support for case presentations.

Waitress

Zipps Bar and Grill
Phoenix
06.2022 - 09.2024
  • Managed multiple tables simultaneously while ensuring timely order delivery, resulting in improved table turnover rates and enhanced customer satisfaction.
  • Collaborated with kitchen staff to accurately relay orders and address any special dietary needs or requests, maintaining high standards of food quality and presentation.
  • Trained and mentored new waitstaff on best practices for service excellence, menu knowledge, and effective communication techniques to enhance team performance.

Education

Bachelor of Arts - Business Administration

Gonzaga University
Spokane, WA
05-2024

Skills

  • Technical support
  • Inquiry resolution
  • Sales order processing
  • Process improvement
  • Team collaboration
  • Time management
  • Employee training
  • Performance tracking

Certification

  • SIE, Series 7 & 63

Timeline

Client Relations Specialist

Vanguard
01.2025 - Current

Marketing Intern

Parker Hannifin Corp.
05.2024 - 08.2025

Legal Intern

Maricopa County Attorney's Office
05.2023 - 07.2025

Waitress

Zipps Bar and Grill
06.2022 - 09.2024

Bachelor of Arts - Business Administration

Gonzaga University

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Gianna DePratti