Gigi Deguinion-Stewart
Coolidge
Summary
Results-driven Record Retrieval Specialist with a proven track record at Insight Service Group, excelling in document management and workflow optimization. Demonstrated expertise in maintaining a 99% accuracy rate while enhancing customer satisfaction through effective communication and collaboration. Adept at problem-solving and training teams to improve operational efficiency.
Overview
18
18
years of professional experience
Work History
Record Retrieval Specialist
Insight Service Group
07.2023 - Current
- Coordinated retrieval of sensitive records, ensuring compliance with regulatory guidelines.
- Streamlined processes for efficient document management and retrieval, enhancing workflow.
- Conducted thorough quality checks on retrieved documents to ensure accuracy and completeness.
- Maintained up-to-date knowledge of industry regulations impacting records retrieval practices.
- Analyzed feedback from clients to enhance service delivery and improve customer satisfaction levels.
- Collaborated with cross-functional teams to resolve discrepancies in record requests and deliveries.
- Provided exceptional customer service, assisting clients in locating specific records and addressing inquiries promptly.
- Conducted thorough quality checks on retrieved documents, ensuring accuracy and completeness of information.
Remote Data Pool Processor
Advantmed
01.2023 - 04.2023
- Processed high volumes of records accurately and efficiently within established deadlines.
- Ensured data integrity by verifying information against source documents before entry.
- Conducted quality assurance checks on retrieved medical records to ensure accuracy and completeness
- Verified patient demographics and attached records to appropriate electronic medical record
- Achieved a consistent track record of exceeding daily metrics for speed and efficiency
- Maintained a 99% accuracy rate
- Collaborated with supervisor to address any questions or issues encountered
- Maintained HIPAA regulations and patient confidentiality at all times
Electronic Medical Records Processor
RemX Specialty Staffing
04.2018 - 10.2018
- Processed and maintained accurate records in compliance with organizational policies.
- Utilized electronic record management systems to streamline data retrieval processes.
- Conducted regular audits of records to ensure completeness and accuracy of documentation.
- Collaborated with cross-functional teams to resolve discrepancies in record-keeping practices.
- Acted as a reliable resource for colleagues, sharing knowledge and expertise to help them improve their own record processing skills.
- Provided support during audits by preparing accurate and complete documentation for review.
HIM Assistant Promoted to HIM Director
Life Care Center Of North Glendale
06.2007 - 06.2015
- Created files for new admissions, entered patient demographics and insurance into system
- Assembled and analyzed records for deficiencies to ensure medical records were complete
- Processed incoming records requests using HIPAA and company policies and procedures
- Verified patient identity and confirmed the validity of authorization to ensure the requesting party had a legal right to the patient's medical record
- Verified insurance coverage, scheduled patient transportation, and faxed records to providers
- Interacted with patients and staff in a professional manner
- Compiled data and generated reports for monthly QA meetings
- Trained and supervised a team of eight
Education
High School Diploma -
SD College of Continuing Education Foundation High
San Diego, CA06-1985
Skills
- Records organization
- Document management
- Workflow optimization
- Auditing procedures
- Filing systems expertise
- Verbal and written communication
- Organization skills
- Teamwork and collaboration
Timeline
Record Retrieval Specialist
Insight Service Group
07.2023 - Current
Remote Data Pool Processor
Advantmed
01.2023 - 04.2023
Electronic Medical Records Processor
RemX Specialty Staffing
04.2018 - 10.2018
HIM Assistant Promoted to HIM Director
Life Care Center Of North Glendale
06.2007 - 06.2015
High School Diploma -
SD College of Continuing Education Foundation High