Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gigi Deguinion-Stewart

Coolidge

Summary

Results-driven Record Retrieval Specialist with a proven track record at Insight Service Group, excelling in document management and workflow optimization. Demonstrated expertise in maintaining a 99% accuracy rate while enhancing customer satisfaction through effective communication and collaboration. Adept at problem-solving and training teams to improve operational efficiency.

Overview

18
18
years of professional experience

Work History

Record Retrieval Specialist

Insight Service Group
07.2023 - Current
  • Coordinated retrieval of sensitive records, ensuring compliance with regulatory guidelines.
  • Streamlined processes for efficient document management and retrieval, enhancing workflow.
  • Conducted thorough quality checks on retrieved documents to ensure accuracy and completeness.
  • Maintained up-to-date knowledge of industry regulations impacting records retrieval practices.
  • Analyzed feedback from clients to enhance service delivery and improve customer satisfaction levels.
  • Collaborated with cross-functional teams to resolve discrepancies in record requests and deliveries.
  • Provided exceptional customer service, assisting clients in locating specific records and addressing inquiries promptly.
  • Conducted thorough quality checks on retrieved documents, ensuring accuracy and completeness of information.

Remote Data Pool Processor

Advantmed
01.2023 - 04.2023
  • Processed high volumes of records accurately and efficiently within established deadlines.
  • Ensured data integrity by verifying information against source documents before entry.
  • Conducted quality assurance checks on retrieved medical records to ensure accuracy and completeness
  • Verified patient demographics and attached records to appropriate electronic medical record
  • Achieved a consistent track record of exceeding daily metrics for speed and efficiency
  • Maintained a 99% accuracy rate
  • Collaborated with supervisor to address any questions or issues encountered
  • Maintained HIPAA regulations and patient confidentiality at all times

Electronic Medical Records Processor

RemX Specialty Staffing
04.2018 - 10.2018
  • Processed and maintained accurate records in compliance with organizational policies.
  • Utilized electronic record management systems to streamline data retrieval processes.
  • Conducted regular audits of records to ensure completeness and accuracy of documentation.
  • Collaborated with cross-functional teams to resolve discrepancies in record-keeping practices.
  • Acted as a reliable resource for colleagues, sharing knowledge and expertise to help them improve their own record processing skills.
  • Provided support during audits by preparing accurate and complete documentation for review.

HIM Assistant Promoted to HIM Director

Life Care Center Of North Glendale
06.2007 - 06.2015
  • Created files for new admissions, entered patient demographics and insurance into system
  • Assembled and analyzed records for deficiencies to ensure medical records were complete
  • Processed incoming records requests using HIPAA and company policies and procedures
  • Verified patient identity and confirmed the validity of authorization to ensure the requesting party had a legal right to the patient's medical record
  • Verified insurance coverage, scheduled patient transportation, and faxed records to providers
  • Interacted with patients and staff in a professional manner
  • Compiled data and generated reports for monthly QA meetings
  • Trained and supervised a team of eight

Education

High School Diploma -

SD College of Continuing Education Foundation High
San Diego, CA
06-1985

Skills

  • Records organization
  • Document management
  • Workflow optimization
  • Auditing procedures
  • Filing systems expertise
  • Verbal and written communication
  • Organization skills
  • Teamwork and collaboration

Timeline

Record Retrieval Specialist

Insight Service Group
07.2023 - Current

Remote Data Pool Processor

Advantmed
01.2023 - 04.2023

Electronic Medical Records Processor

RemX Specialty Staffing
04.2018 - 10.2018

HIM Assistant Promoted to HIM Director

Life Care Center Of North Glendale
06.2007 - 06.2015

High School Diploma -

SD College of Continuing Education Foundation High
Gigi Deguinion-Stewart