Gilbert C. Lozano
Tucson
Summary
STRONG LEADER AND PROBLEM SOLVER DEDICATED TO STREAMLINING OPERATIONS AND PROMOTING ORGANIZATIONAL EFFICIENCY. USES INDEPENDENT DECISION-MAKING SKILLS AND SOUND JUDGEMENT TO POSITIVELY IMPACT COMPANY SUCCESS.
Overview
7
7
years of professional experience
Work History
Member Advocate
Tucson Federal Credit Union
09.2023 - 12.2024
- - Experience processing transactions through electronic channel
- Monthly cash audits and mutilated currency
- Cross serviced products and services
- Successfully created employee schedule to meet branch needs
- Met and exceeded individual loan goals
- Branch Business Advocate
- Delegated tasks to fellow employees
- Used active listening to ensure member received highest level of attention
- Provided constructive feedback to colleagues to help their development
- Effectively communicated with members and peers
- Conflict Resolution
- Culture advocate creating a fun and motivated environment
Inside Sales District Manager
Automatic Data Processing (ADP)
08.2021 - Current
- Provide services to new and current clients utilizing knowledge of products and services while building a rapport and giving the client the best possible experience
Dispatcher
CalPortland
11.2020 - 07.2021
- Maintain proficiency and accuracy of customer orders in a fast-paced environment while managing time effectively and working with the dispatch team to achieve the daily goal
Senior Retail Sales Consultant
Sprint/T-Mobile Corporate
06.2018 - 11.2020
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Education
High School Diploma -
Cholla High Magnet School
Some course work completed - Business Management
Pima Community College
Skills
- Customer Service
- Sales
- Training
- Strategic Planning
- Account Management
- Team Development
- Mentorship
- Verbal Communication
- Written Communication
- MS Office
- Word
- Excel
- Outlook
- PowerPoint
- SaaS
- Business Management
- Cash Handling
- Scheduling
- Positive Attitude
- Motivating Attitude
Hobbies and Interests
- MUSIC
- SPORTS (PLAYING AND WATCHING)
- OUTDOOR ACTIVITIES
- TECH/PHOTO/VIDEO
- FAMILY TIME
Timeline
Member Advocate
Tucson Federal Credit Union
09.2023 - 12.2024
Inside Sales District Manager
Automatic Data Processing (ADP)
08.2021 - Current
Dispatcher
CalPortland
11.2020 - 07.2021
Senior Retail Sales Consultant
Sprint/T-Mobile Corporate
06.2018 - 11.2020
High School Diploma -
Cholla High Magnet School
Some course work completed - Business Management
Pima Community College
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