Gilbert Youn
Tempe
Summary
Dedicated professional with proven expertise in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and strategic problem-solving, driving impactful improvements in store performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
J.H.K Inc. (Yes Beauty Supply)
Maricopa, AZ
11.2017 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Operations Lead
West Pharmaceuticals
Scottsdale, AZ
03.2016 - 07.2017
- Oversaw daily operations to ensure compliance with industry standards and regulations.
- Streamlined workflow processes, enhancing efficiency and reducing operational bottlenecks.
- Mentored junior staff on operational procedures, fostering skill development and knowledge sharing.
- Analyzed production metrics to identify trends and inform strategic decision-making for resource allocation.
- Coordinated training programs to promote safety awareness and operational excellence among team members.
- Developed standard operating procedures that improved consistency across production lines.
- Collaborated with quality assurance teams to enhance product integrity and minimize defects in operations.
Quality Auditor
West Pharmaceuticals
Scottsdale, AZ
11.2015 - 02.2016
- Conducted comprehensive quality audits to ensure compliance with industry regulations and standards.
- Collaborated with cross-functional teams to enhance quality control processes and improve operational efficiency.
- Trained and mentored junior auditors on best practices for conducting quality assessments and reporting findings.
- Managed documentation of audit results, ensuring accurate records for regulatory inspections and internal reviews.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
Front Desk Agent
Associa
Phoenix, AZ
12.2014 - 07.2015
- Responded to guest inquiries and resolved issues promptly.
- Implemented customer service enhancements, improving guest satisfaction ratings.
- Oversaw daily front desk operations, ensuring adherence to company policies.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Economics
Arizona State University
Tempe, AZHigh School Diploma -
Desert Vista High School
Phoenix, AZ05-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store opening and closing
Accomplishments
- Documented and resolved a inconsistency in the production line which led to reducing the margin of error.
- Achieved passing the FDA through effectively helping with streamlining the paperwork for quality testing.
- Fully helped with opening and designing the store floor of a new shop location.
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Assistant Store Manager
J.H.K Inc. (Yes Beauty Supply)
11.2017 - Current
Operations Lead
West Pharmaceuticals
03.2016 - 07.2017
Quality Auditor
West Pharmaceuticals
11.2015 - 02.2016
Front Desk Agent
Associa
12.2014 - 07.2015
Economics
Arizona State University
High School Diploma -
Desert Vista High School
By Your Side Award
Recognized by Eve Ahskenazi - Production Manager for:
Stepping up and assisting in meeting the timeline for collector OQ execution. Also, Gilbert put in a lot of effort during the initial confidence builds to capture gaps and correct procedures for the SmartDose device assembly process.