Gina Alfonso
Phoenix
Summary
Detail-oriented professional with over 20 years of experience in high-volume data entry, document processing, and records management. Proven track record of exceeding production quotas while maintaining strict quality control standards, demonstrating a commitment to excellence. Expertise spans the end-to-end remittance lifecycle, including document preparation, scanning, and CRU library management, complemented by strong analytical skills for identifying and resolving discrepancies. Dedicated transaction specialist adept at managing transactions and ensuring compliance, consistently driving team success through collaboration and adaptability to evolving needs.
Overview
27
27
years of professional experience
Work History
Transaction Specialist I
JP Morgan Chase
09.2020 - Current
- Performed high-speed alphanumeric data entry while consistently achieving or surpassing weekly productivity quotas.
- Achieved efficient batch preparation and processing through effective extraction of checks and remittances, adhering to standard procedures and customer-specific guidelines. Delivered high-quality imaging and extraction by operating equipment (OPEX 7200, OPEX 150) and verifying check negotiability. Enhanced production efficiency by managing physical mail tasks, including lifting and carrying heavy transaction bins, while applying sound judgment to routine tasks and addressing non-routine issues promptly.
- Streamlined document preparation workflow by managing sorting, batching, and fastener removal, resulting in superior digital imaging outcomes.
- Executed complex CRU Library processes, including suspending/rescanning documents, splitting records, managing inventory, and conducting detailed document research.
- Secured official clearance to process and research sensitive documents within midway clearance workflow.
- Pursued cross-training opportunities across departments and dedicated overtime to ensure timely project completion.
- Achieved consistent month-over-month growth by scaling individual output from 87% to 101% while upholding stringent quality standards.
- Actively supported inter-departmental goals at Chase to enhance the broader customer experience and bolster team morale.
- Embraced new workflows and regulatory requirements, ensuring high performance amid frequent process shifts.
Data Entry Operator / Doc Prep
Randstad Staffing (Temp)
01.2016 - 01.2020
- Maintained high-volume document throughput for imaging and archival.
- Streamlined the sorting and batching process to improve team turnaround times.
Student Record Specialist / Evaluator
University of Phoenix
03.2006 - 04.2016
- Exceeded ticket-handling goals using HEAT software to resolve global transcript and financial aid issues.
- Audited and rebuilt legacy student records in the Osiris database to ensure federal compliance.
- Volunteered for cross-functional support during peak volume periods to maintain department workflow.
Data Entry Technician
Record Center Innovations Inc.
01.2004 - 01.2006
- Transcribed alphanumeric medical data into secure databases while adhering to strict privacy (HIPAA) standards.
Data Maintenance & Eligibility Clerk
Northwest Administrators, Inc.
01.1999 - 01.2002
- Managed COBRA accounts, billing, and insurance documentation including void checks and stop-payments.
Education
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma - undefined
Waipahu High School
Skills
- Technical Skills: Proficient in basic computer functions, 65 WPM Typing, Microsoft Office (Excel, Word, Outlook), Payment processing, Data management, Transaction monitoring
- Operations: Strong attention to detail, Remittance processing, Alpha/Numeric Data Entry and typing accuracy, Document Batching/Sorting, CRU Library Inventory, Midway processes
- Communication: Effective verbal, written communication skills, and volunteer to other departments expand my knowledge in other work areas
- Work Environment: Proven ability to meet production goals and deadlines in a team-oriented setting
Timeline
Transaction Specialist I
JP Morgan Chase
09.2020 - Current
Data Entry Operator / Doc Prep
Randstad Staffing (Temp)
01.2016 - 01.2020
Student Record Specialist / Evaluator
University of Phoenix
03.2006 - 04.2016
Data Entry Technician
Record Center Innovations Inc.
01.2004 - 01.2006
Data Maintenance & Eligibility Clerk
Northwest Administrators, Inc.
01.1999 - 01.2002
High School Diploma - undefined
Waipahu High School
Bachelor of Science - Health Administration
University of Phoenix