Gina Blanco
Scottsdale
Summary
Account manager and inside sales professional recognized for high productivity and efficiency in task execution. Expertise in client relationship management, strategic sales planning, and effective communication. Proven skills in negotiation, problem-solving, and adaptability, aligning client needs with business objectives.
Overview
25
25
years of professional experience
Work History
Inside Sales Account Manager
ESCO Group
Phoenix
01.2015 - Current
- Managed client accounts to boost retention and satisfaction levels.
- Analyzed customer feedback to identify key service improvement areas.
- Maintained thorough records of client interactions and transactions.
- Prepared tailored proposals for new business opportunities.
- Updated CRM system with pertinent client account information.
- Negotiated pricing and contracts to enhance profitability.
- Cultivated strong relationships with suppliers and key clients, driving business growth.
- Responded promptly to customer inquiries, addressing concerns and ensuring resolutions.
- Analyzed inventory levels to optimize stock management processes.
- Collaborated with cross-functional teams to enhance product offerings and services.
- Identified areas for improvement in the sales process and developed solutions accordingly.
- Reviewed competitors' offerings, pricing structures, and marketing tactics.
Senior Project Manager
Ultra Clean Technology
Chandler
09.2014 - 01.2015
- Led cross-functional teams to improve project workflows and enhance collaboration.
- Managed project timelines and budgets to ensure on-time delivery of services.
- Facilitated regular meetings to discuss project progress and address concerns.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Managed project scope, timeline and budget in alignment with company objectives.
- Monitored progress of projects against established timelines and budgets.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Outlined work plans, assessed resources and determined timelines for projects.
Senior Account Manager
Modern Industries
Phoenix
01.2012 - 09.2014
- Managed six customer and product accounts, ensuring optimal service delivery.
- Facilitated on-site customer visits to strengthen relationships and address concerns.
- Communicated with customers regarding order status, returns, shipments, and products.
- Served as liaison between customers and internal teams to streamline order processing.
- Expedited and tracked customer orders to ensure timely fulfillment.
- Participated in sales seminars and training sessions to stay updated on industry trends.
- Maintained electronic files and spreadsheets for efficient follow-up on customer inquiries.
- Processed new incoming quotes from customers, ensuring accurate information delivery.
Program Coordinator II
Benchmark Electronics
Tempe
01.2001 - 01.2012
- Processed and completed incoming quotes from customers efficiently.
- Prepared comprehensive contract review records for new and existing clientele.
- Managed list pricing for new items uploaded into ERP system.
- Processed and managed all purchase orders received from customers.
- Maintained unit prices and dock/ship dates for over 1,000 open orders.
- Balanced customer payments, issuing credits and invoices as necessary.
- Served as primary contact for major customer representing 70% of company business.
- Led negotiations for contracts and modifications on customer orders.
Education
Westwood High School
Mesa, AZSkills
- ERP system management
- Customer relationship management
- Account management
- Sales and negotiation
- Contract management
- Project management
Professional Development
- Epicor ERP
- BAAN ERP
- Oracle ERP
- Salesforce
Timeline
Inside Sales Account Manager
ESCO Group
01.2015 - Current
Senior Project Manager
Ultra Clean Technology
09.2014 - 01.2015
Senior Account Manager
Modern Industries
01.2012 - 09.2014
Program Coordinator II
Benchmark Electronics
01.2001 - 01.2012
Westwood High School