Gina Calvert
Lake Havasu City
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
The Boat Brokers
09.2023 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built relationships with customers to encourage repeat business.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Performed data entry and completed proper paperwork.
Administrative Assistant
Mohave Mental Health
05.2023 - 08.2023
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Promoted available resources and connected individuals with services.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Participated in community outreach activities to promote health education initiatives.
- Interacted with customers by phone, email, or in-person to provide information.
Medical Records and Health Information Technician
Kingman Regional Medical Center
01.2023 - 05.2023
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state and federal law.
Customer Service Supervisor
Tesla Inc.
11.2015 - 06.2022
- Address incoming inquiries in timely, effective, and professional manner. Resolved customer concerns efficiently to promote satisfaction and loyalty. Follow up to maintain perfect customer experience.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Adjusted job assignments and schedules to keep pace with dynamic business needs and customer demands.
- Hired, managed, developed and trained staff and monitored goals, conducted performance reviews.
- Guided new employees on Business Processing and responded quickly to questions, which improved understanding of job responsibilities.
- Oversaw and optimized work of 10-30 specialist performing high-quality customer service work.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Administrative Assistant
CLI Groups, Inc
08.2012 - 11.2015
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities.
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
- Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
- Coordinated florists, photographers, videographers, musicians, etc.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Server
Denny's
06.2010 - 10.2012
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2010
Skills
- All Microsoft Office Programs
- Adobe Acrobat
- Operating Systems: Windows (all versions)
- Schedule Coordination
- Customer-focused
- Administrative support
- Able to grasp new concepts quickly and efficiently
- Communication, Goal-focused, Organization
- Creating and keeping deadlines, Delegation, Decision making
- Project Management/Taking Ownership
- Resolution Oriented
- Ability to Work Under Pressure
- Accounting: Reconciling company transactions in Concur
Timeline
Administrative Assistant
The Boat Brokers
09.2023 - Current
Administrative Assistant
Mohave Mental Health
05.2023 - 08.2023
Medical Records and Health Information Technician
Kingman Regional Medical Center
01.2023 - 05.2023
Customer Service Supervisor
Tesla Inc.
11.2015 - 06.2022
Administrative Assistant
CLI Groups, Inc
08.2012 - 11.2015
Server
Denny's
06.2010 - 10.2012
High School Diploma -
Foothill High School
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