Gina Fagnano
Phoenix
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Great Hearts Anthem
07.2023 - Current
- Supported students and assisted teachers with lessons, ensuring effective classroom instruction and learning.
- Demonstrates excellent written and verbal communication skills.
- Actively supports students in their learning journey.
- Proficient in assisting teachers with lesson preparation and delivery.
- Effectively communicates with children to convey essential academic information.
- Capable of taking charge in classroom instruction and fostering learning.
- Exhibits strong attention to detail.
- Works closely and effectively with children.
- Displays exceptional teamwork abilities.
- Maintains a calm and patient demeanor at all times.
- Possesses a solid knowledge of various classroom subjects.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
Marketing Assistant
Pleasantly Plasma
01.2022 - 07.2023
- Actively manage and enhance our social media presence by creating engaging posts that help attract new business.
- Organize and update our contact information to ensure accuracy, and design new advertisements using Canva and Constant Contact.
- Efficiently schedule and coordinate ad posts and campaigns while providing valuable support to the marketing department.
- Collaborate with the marketing team to execute effective marketing strategies that strengthen our brand and drive marketing initiatives.
- Develop and implement innovative marketing campaigns, conducting thorough market and client research to inform our approach.
- Generate insightful reports on marketing performance to identify areas for improvement and celebrate successes.
- Maintain organized schedules for marketing initiatives to ensure timely execution and maximum impact.
Freelancing
Stay At Home Mom
01.2012 - 01.2022
- Managed household operations and ensured a nurturing environment for children.
- Coordinated daily schedules and activities to maintain an organized and efficient household.
- Oversaw home management tasks, including budgeting and meal planning.
- Coordinated family logistics and maintained a balanced home life.
- Oversaw the well-being and development of children while managing household responsibilities.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Executed comprehensive emergency preparedness plans.
Underwriter Assistant
Navigators Insurance
01.2010 - 01.2012
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Reduced underwriting cycle times, prioritizing urgent applications and employing effective time management strategies.
- Improved operational efficiency, automating routine tasks to focus on complex underwriting cases.
Insurance Broker
Insure With Us
03.2001 - 04.2010
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Evaluated accuracy and quality of data entered into agency management system.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Reported policy changes and company conditions affecting customer satisfaction.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Bachelors - Business
Trinity Christian College
Palos Heights, Illinois01.2011
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Small group instruction
- Behavior modification
- Learning support
- Skills development
- Teaching strategies
Certification
- Licensed in Property and Casualty with the State of Arizona
- Licensed in Life and Health with the State of Arizona
Fully Licensed with the State of Arizona in Property, Casualty, Life and Health
Proudly fully licensed to provide insurance services since 1996, offering clients reliable coverage and expert guidance.
Timeline
Assistant Teacher
Great Hearts Anthem
07.2023 - Current
Marketing Assistant
Pleasantly Plasma
01.2022 - 07.2023
Freelancing
Stay At Home Mom
01.2012 - 01.2022
Underwriter Assistant
Navigators Insurance
01.2010 - 01.2012
Insurance Broker
Insure With Us
03.2001 - 04.2010
- Licensed in Property and Casualty with the State of Arizona
- Licensed in Life and Health with the State of Arizona
Bachelors - Business
Trinity Christian College
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