Gina L. Hertzog
Phoenix
Summary
Strategic healthcare operations leader with 10+ years of experience driving performance across multi-site outpatient clinics. Proven ability to lead cross-functional teams, optimize workflows, improve patient experience, and execute large-scale operational initiatives. Skilled in financial management, compliance, provider relations, and process improvement.
Overview
12
12
years of professional experience
Work History
Senior Operations Consultant
Banner Health Medical Group
08.2024 - Current
- Lead system-wide operational initiatives, supporting design, implementation, and execution of strategic projects
- Partner with executive leadership to develop scalable operational models across multiple service lines
- Facilitate cross-functional collaboration to improve workflows, efficiency, and patient outcomes
- Serve as subject matter expert on task forces and organizational committees to drive program success
- Build and maintain strong stakeholder relationships to align priorities and resolve operational challenges
Senior Manager, Physician Practice
Banner Health Medical Group
02.2020 - Current
- Oversee operations for multiple outpatient clinics across Endocrinology, Pulmonary, Infectious Disease, and Gastroenterology
- Manage full P&L including budgeting, payroll, supply chain, and resource allocation
- Drive performance across key metrics including patient experience, employee engagement, and operational efficiency
- Lead hiring, onboarding, coaching, and performance management for clinical and administrative teams
- Ensure compliance with regulatory and accreditation standards through audits, training, and process improvements
- Expanded Endocrinology service line across Phoenix market by onboarding 8 providers and opening additional locations
- Lead provider meetings and align operational strategy with physician leadership
- Spearhead process improvements to optimize clinic workflows and patient throughput
Practice Supervisor
Banner Health Medical Group
05.2019 - 02.2020
- Supervised daily operations and staff across Gastroenterology and Endocrinology clinics
- Managed staffing models, scheduling, and workflow optimization to improve productivity
- Coached and developed team members through performance evaluations and ongoing mentorship
- Acted as liaison between physicians and staff to ensure high-quality patient care delivery
- Resolved operational issues and maintained clinic efficiency
Senior Medical Staff Coordinator
Banner University Medical Center
11.2018 - 05.2019
- Managed credentialing and privileging processes for physicians and allied health professionals
- Ensured compliance with regulatory standards and accreditation requirements
- Trained new staff on credentialing systems, policies, and procedures
- Supported leadership in process improvement and program implementation initiatives
Medical Staff Coordinator
Banner Del E. Webb Medical Center
06.2017 - 04.2018
- Coordinated credentialing, reappointments, and compliance tracking for medical staff
- Served as liaison between physicians, departments, and administration
- Maintained accurate provider data and ensured regulatory compliance
Manager, Colangelo College of Business
Grand Canyon University
11.2013 - 02.2017
- Supported leadership in accreditation readiness and academic operations
- Managed course scheduling, faculty assignments, and student support services
- Led process improvements to enhance program efficiency and student experience
- Supervised and developed student workers and instructional assistants
Education
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Applied Management
Grand Canyon University
Skills
- Operational excellence
- Business analysis
- Organizational development
- Incident management
Timeline
Senior Operations Consultant
Banner Health Medical Group
08.2024 - Current
Senior Manager, Physician Practice
Banner Health Medical Group
02.2020 - Current
Practice Supervisor
Banner Health Medical Group
05.2019 - 02.2020
Senior Medical Staff Coordinator
Banner University Medical Center
11.2018 - 05.2019
Medical Staff Coordinator
Banner Del E. Webb Medical Center
06.2017 - 04.2018
Manager, Colangelo College of Business
Grand Canyon University
11.2013 - 02.2017
Bachelor of Science - Applied Management
Grand Canyon University
Master of Science - Healthcare Administration
Grand Canyon University