Gina Pitello
Chandler
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Closing Manager
Champions Funding, LLC
07.2024 - 12.2024
- Managed 9 associates on the closing and funding team in office along with 2 offshore associates
- Directed staff by providing guidance, training, and support in order to meet company objectives
- Created policies and procedures for both the closing and funding job role
- Conducted monthly meetings to go over expectations and training pertaining to the needs of the company
- Worked closing with SVP of post closing to cure audit findings
- Managed daily pipeline for each individual employee to ensure we were on track to meeting monthly goal
Operations Manager
Cardinal Financial
07.2020 - 10.2023
- Managed up to 22 associates in a high production environment for the processing of residential home loans
- Conducted weekly meetings to ensure policy changes were communicated effectively
- Maintained daily and monthly reporting for the productivity and error rate of each individual employee
- Created on-boarding and training materials for new associates
- Conducted loan file audit reviews to ensure the correct processes were being followed
- Handled all escalations from team members, including Account Executives, for resolutions on current and funded loan files
- Maintained monthly 1-1s with each associate to go over previous month's numbers, new goals, and training opportunities
Director of Mortgage Operations
Cardinal Financial
12.2019 - 07.2020
- Managed four associates, two closing managers and two funding managers in a high producing environment for the closing and funding of residential mortgage loans
- Conducted daily meetings to develop a more efficient process for the closing and funding associates
- Tested and implemented a new wire distribution process for the funding of all residential loans in the company
- Directed staff by providing guidance, training, and support in order to meet company objectives
- Worked closely with sales associates to ensure the team maintained an effective loan workflow
- Cleared post funding audits to ensure the saleability of the loan
Transaction Coordinator
Cardinal Financial
05.2019 - 12.2019
- Organized and tracked all transactions from contract to close of escrow.
- Assisted in resolving title issues
- Ordered payoffs, HOA statements and other required documents for closings.
- Provided updates to clients throughout the entire transaction process via email or phone calls.
- Ensured compliance with all state regulations related to real estate transactions.
- Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
- Worked closely with Underwriting and Closing to resolve issues and collaborate on complicated situations
Closing and Funding Manager
Mr. Cooper/Pacific Union Financial
06.2018 - 05.2019
- Managed 15 associates in a high production environment for the closing and funding of residential mortgage loans
- Conducted weekly meetings to ensure policy changes were communicated effectively
- In charge of on-boarding and training new associates
- Conducted loan file audit reviews to ensure the correct wire distributions were inputted and requested through the system
- Communicated daily with Account Executives and Managers for an effective loan workflow
- Handled all loan escalations in regards to the closing of our staff's loans
- Implemented new process flows in closing and funding to ensure a transparent process, thus ensuring a better customer experience
Education
Bachelor of Arts - Business And Communications
Arizona State University
Tempe, AZ05.2008
Skills
- Proven Leadership Skills
- Project and Resource Management
- Deadline Management
- Leader in Innovation
- Associate Management and Retention
- Conflict Resolution
- Excellent Oral and Written Communication
- Relationship Development
- Team Building
- Multi-Tasking
Contact
480-332-4861
gpitello@gmail.com
Timeline
Closing Manager
Champions Funding, LLC
07.2024 - 12.2024
Operations Manager
Cardinal Financial
07.2020 - 10.2023
Director of Mortgage Operations
Cardinal Financial
12.2019 - 07.2020
Transaction Coordinator
Cardinal Financial
05.2019 - 12.2019
Closing and Funding Manager
Mr. Cooper/Pacific Union Financial
06.2018 - 05.2019
Bachelor of Arts - Business And Communications
Arizona State University
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