Giovanna Duran Hernandez
Phoenix
Summary
Dynamic and dependable, with a proven track record at Burlington and Fry's Pharmacy, I excel in customer service and pharmacy operations. Skilled in medication dispensing and inventory organization, I adapt quickly to new challenges, ensuring high accuracy and efficiency. My commitment to patient confidentiality and problem-solving enhances team productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate
Burlington
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
Cashier
Burlington
09.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pharmacy Technician Trainee
Fry's pharmacy
09.2022 - 10.2023
- Providing a sterile and clean work environment
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with professionals from diverse backgrounds.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Carl Hayden
Phoenix, AZ05.2020
Skills
- Versatile; able to adapt quickly to any situation
- Dependable and punctual
- Efficient problem solver
- Tech-savvy
- Ambitious
- Inventory organization
Awards
- Certificate of Academic Excellence: Class of 2020 Top 2%
- Academic Excellence Bar for Sustained Academic Achievement December 2019
- Certificate of Academic Excellence 2019
Contact
Phoenix, AZ 85009
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Skills
- Medication Storage Procedures
- Patient confidentiality
- Adherence to Protocols
- Team Collaboration
Timeline
Sales Floor Associate
Burlington
02.2025 - Current
Cashier
Burlington
09.2024 - 02.2025
Pharmacy Technician Trainee
Fry's pharmacy
09.2022 - 10.2023
High School Diploma -
Carl Hayden
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